Business Communications Best Practices for Effective E- mail

What Can You Expect? Build Knowledge of E-mail Etiquette Summarize Key Points Demonstrate Understanding with Class Activity

A Few Email Samples

Sample 1

Sample 2

Sample 3

Summary: E-mail Tips Only use when best communication Avoid e-mail wars Avoid using e-mail to “hide” or avoid conflict Never put in e-mail what you wouldn’t say directly to the person Use bullet points

Summary Continued Descriptive subject line- write ACTION when action is required of recipient Be conscious of e-mail tone Be careful of using all caps, exclamations Spell check Never send e-mail when angry

HVANDYKE@LCPS.org Class Activity Using the classroom laptops and desktops, compose and send 1 separate e-mails to me for the following situations: 1) You received a bad grade in a class and want to schedule a time to discuss the grade with the teacher. 2) You want to ask for Friday night off from work and need to send an e-mail to your supervisor 3) You need to meet with a classmate to complete a marketing project, but feel they are not pulling their weight. Send an e-mail detailing your agenda for the next time you work together. HVANDYKE@LCPS.org