Creating and Sustaining a Clinical Workforce Development Competitive Advantage via Continual Competency-Based Health Systems Business Education Presenter: Ryan N. Schmidt, PhD, MBA, MS, CMRP Contributors: Sharon Hunt, MBA, FACHE Mark Dame, MHA, FACHE Date: 9/21/2018

OBJECTIVES OBJECTIVES: Introduce the important of business-based competency Provide examples from HR and current job descriptions Preview multiple models and gaps in workforce development Preview some key business-related terms Overview of workforce development initiatives at TTUHSC Conclusion

Overview (Importance of Business) Questions: Why are competency-based business skills important in health systems administration? ACA/Health Reform (fiscal pressures within health systems Innovations/Change (Diffusion of Technology) When is management/leadership important? What’s the difference? Why should clinicians care and at what point in their career? What is workforce development and why is “timing everything” when considering it during one’s career?

BUSINESS-BASED JOB DESCRIPTORS COO “Ensures that activities and/or operations are appropriately integrated with the strategic plan while making sure the provision of quality care and services through the cost effective management of the facility.” “Implements effective and ongoing programs to measure, assess, and improve the quality of care/services provided to patients/customers. Implements operational improvements using appropriate data and benchmarking in conjunction with effective use of process improvement techniques.” VP of Strategy “Executes effective marketing plans that differentiates services based on quality, service, and/or outcomes and have measurable ROI.” “Leads an effective consumer engagement strategy, within budgetary guidelines, that creates differentiation and awareness in the facility’s market.”

BUSINESS-BASED JOB DESCRIPTORS Chief Quality Officer (CQO) “This senior leader will lead and manage multiple projects simultaneously across numerous areas; including but not limited to: patient safety/clinical excellence, regulatory readiness and process improvement.” VP of Operations “Establishes processes and systems to ensure ongoing regulatory and accreditation compliance in all areas of responsibility.” “Develops and manages capital and operating budgets to ensure cost effective operations.” “Evaluates departmental operations for potential implementation of cost effective changes. Manages the implementation of these changes.”

NCHL Competency Model PRIMARY

NCHL BUSINESS-BASED CONCEPTS

NCHL BUSINESS-BASED CONCEPTS Financial Skills Information Technology Management Performance Management (HR) Project Management Process Management Strategic Orientation (Strategy)

NCHL BUSINESS-BASED CONCEPTS Financial Skills

NCHL BUSINESS-BASED CONCEPTS Information Technology Management

NCHL BUSINESS-BASED CONCEPTS Performance Management (HR)

NCHL BUSINESS-BASED CONCEPTS Process Management

NCHL BUSINESS-BASED CONCEPTS Strategic Orientation (Strategy)

ACHE Competency Model(2018)

ACHE BUSINESS-BASED CONCEPTS (2018) Business Skills and Knowledge: General Management Financial Management Human Resources Management Organizational Dynamics/Governance Strategic Planning and Marketing Information Management Risk Management Quality Improvement Patient Safety

ACHE BUSINESS SKILLS AND KNOWLEDGE General Management

ACHE BUSINESS SKILLS AND KNOWLEDGE Information Management

ACHE BUSINESS SKILLS AND KNOWLEDGE Risk Management

ACHE BUSINESS SKILLS AND KNOWLEDGE Quality Improvement

ACHE RESOURCE LISTINGS Readings

BUSINESS-BASED CONCEPTS Resource-Based View (RBV) Scarcity (economics) Quality/Safety of Care and Fiscal Sustainment Competitive Advantage Internal and External SWOT-T Analysis Opportunity Cost Return on Investment (ROI) Effective (not Affective) and Efficient Continuous Performance/Process Improvement (CPI)

BUSINESS-BASED CONCEPTS Business-Based Concepts (Continued): Cost-Shifting SMART Principles (Goal-Setting) Payer Mix In-Sourcing vs. Out-Sourcing Cost/Benefit Analysis Differentiation (Substitute Effect) Translation/Conversion

EXAMPLES OF ACADEMIC PROGRAMS Focused on Access/Competency-Based Development: BS in Healthcare Management (Executive/Professional Tracks) MS in Healthcare Administration (accelerated 8-week terms) Graduate Certificate options (accelerated 8-week terms) Addresses the needs of the healthcare systems/industry for talent development and sustainment of talent.

BS in Healthcare Management 100% Online Curriculum Two Tracks: Executive and Professional Some Example Courses in the BSHM Program: HPHM 4302 Healthcare Financial Management HPHM 4303 Principles of Human Resources Management HPHM 4304 Management and Leadership in Healthcare Organizations HPHM 4306 Healthcare Strategy and Marketing HPHM 4311 Principles of Health Systems Policy and Management HPHM 4314 Quality, Patient Safety and Risk Management in Healthcare HPHM 4318 Health Law and Ethics HPHM 4401 Fundamentals of Health Informatics and Data Analytics

Undergraduate Program Tuition FEES BASED ON PER SEMESTER CREDIT HOUR (SCH) Undergraduate Program Tuition (In-State): $ 193 per SCH (and appropriate fees) Undergraduate Program Tuition (Military): ** “Military” includes active-duty and active reservists $ 230 per SCH (and appropriate fees) Undergraduate Program Tuition (Out-of-State): $ 460 per SCH (and appropriate fees)

MS in Healthcare Administration 100% Online and 8-week Accelerated Courses 36 Hour Program with Core Courses Including: HPHA 5305 Principles of Management and Leadership HPHA 5306 Healthcare Delivery System HPHA 5307 Human Resources Management in Healthcare HPHA 5309 Healthcare Research Methods and Statistics HPHA 5310 Health Law and Ethics HPHA 5311 Healthcare Finance HPHA 5312 Strategic Planning and Marketing in Healthcare HPHA 5313 Healthcare Economics and Policy HPHA 5314 Healthcare Administration Capstone HPHA 5330 Health Informatics and Data Analytics

Graduate Certificate Programs 100% Online and 8-week Accelerated Courses Health Systems Policy and Management Health Informatics and Data Analytics Healthcare Finance and Economics Health Systems Engineering and Management Long Term Care Administration

Graduate Program Tuition FEES BASED ON PER SEMESTER CREDIT HOUR (SCH) Graduate Program Tuition (In-State): $243 per SCH (and appropriate fees) Graduate Program Tuition (Military): ** “Military” includes active-duty and active reservists $310 per SCH (and appropriate fees) Graduate Program Tuition (Out-of-State): $540 per SCH (and appropriate fees)

Admissions Contact Information: SHP Office of Admissions and Student Affairs Link: http://www.ttuhsc.edu/health-professions/admissions/ Email: health.professions@ttuhsc.edu Phone: (806) 743-3220 Facebook: @ttuhsc.shp Twitter: @TTUHSC_SHP Instagram: @ttuhsc_shp

CONCLUSION Conclusion: Introduced the important of business-based competency Provided examples from HR and current job descriptions Previewed multiple models and gaps in workforce development Previewed some key business-related terms Overviewed of workforce development initiatives at TTUHSC

CONTACT INFORMATION Ryan N. Schmidt, PhD, MBA, MS, CMRP Department Chair/Associate Professor Healthcare Management and Leadership Email: ryan.n.schmidt@ttuhsc.edu Phone: 806-743-1477

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