Dissecting the heart of users' needs

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Presentation transcript:

Dissecting the heart of users' needs Planning for the future needs of a merged library service Lynn Easton Library Manager, Royal Hospital for Sick Children and Southern General Hospital, Glasgow Scott Adam Assistant Librarian, Royal Hospital for Sick Children, Glasgow

May 2010 - what we needed to know from library users and non-users: Objectives May 2010 - what we needed to know from library users and non-users: Current use of library services What new services or features they would like to see Design of the new library

Planning the survey Books and articles Online examples Qualitative or quantitative data What question type for each question Sequence of questions

Distribution Printed survey in libraries SurveyMonkey link emailed Posters in libraries and around hospitals Mailshots Plasma screen Prize draw

Collating Review research aims/objectives Quantitative data Qualitative data Final report created

Results

Main concerns Investment in traditional services Investment in new services Central location and access

Improved space and environment Improved IT facilities Maintenance of staffing levels

Next steps Lessons learned from the survey process

The future 2011 Survey – SGH only Surveys online: nhsggc.org.uk/libraryservices (Library Sites > SGH)

New adult and children’s hospitals due to open 2015 Thank you New adult and children’s hospitals due to open 2015 library.sgh@ggc.scot.nhs.uk