Product Update April 2018

Coaching Programs Roadmap Target Q2 2018 Launch of updated Tobacco Cessation coaching program 8 weeks Curriculum-based 4 tracks Ready to quit Maintain quit Smokeless tobacco Not ready to quit No change in pricing Better meets the needs of the member, improves reporting on TC, provides coaches with more guidance Launch of Wellness Hypertension coaching program Created in response to the new BP guidelines Many people will now be identified as at risk, need to make lifestyle change Mini, 3 engagement, curriculum-based model Focus on education and walking away with an action plan Note: These above enhancements are estimated timeframes and the offerings may vary by client and services offered

Incentives for non-wellness Update Available now We are focusing on HCE+ Incentives only Search for a procedure and/or Searched for a provider AND saw a low priced provider (claims required) Focus – Available for prospects to earn new business Services – Client must have Core AND HCE+ at a minimum Pricing – see Kirk or Dan For other Incentive requests that are not HCE+ focused, please see Kate, Kirk or Dan Note: These above enhancements are estimated timeframes and the offerings may vary by client and services offered

Engagement Portal Roadmap Target March/April 2018 Target Q2 2018 Mobile Push Notifications* (available now) CCS Advice and Alerts Outbound emails on Advice* (available now) Additional Benefits expansion for digital navigation service*** CCS Appointment Scheduling for Well-being Bundles (available now) Site Translation – Google Translate*** EAP Advice (starting again in April 2018)* Adding Expert Opinion and Telemedicine menu options under Health Client tracking of Advice and outbound communications (ad hoc)* Adding new member videos to even more places in MEP Wellness Coaches Appointment Scheduling for Well-being Bundles Wellness To Do – Annual Physical Biometrics Client User Guide – new Adding new member videos to more places in MEP Note: These above enhancements are estimated timeframes and the offerings may vary by client and services offered * For clients with a secure member website ** Included for new well-being bundle clients, otherwise cost *** May have fee

Engagement Portal Roadmap Target Q3/Q4 2018 Enhanced Reporting by Client on MEP activities* Home Page Wellness Enhancements – direct links to trackers, etc. HCE+ Advice and Alerts* NEWS Advice and Alerts* Wellness Incentive Advice* Messaging to and from Advocates (not Zix)* Custom Advice*, *** Turn on and off email Advice alerts from MEP* Integrate third-party data for Advice/Incentives*** Note: These above enhancements are estimated timeframes and the offerings may vary by client and services offered * For clients with a secure member website ** Included for new well-being bundle clients, otherwise cost *** May have fee