National Response Department 2012 TCT Refresher Session

Operational Risk Management (ORM) Accept No Unnecessary Risk Accept Necessary Risk Only When Benefits Outweigh Costs Make Risk Decisions at the Appropriate Level ORM is Just as Critical in Executing as in Planning All Activities 2012 TCT Refresher Session Department of Response TCT Elements In Review

2012 TCT Refresher Session Department of Response Operational Risk Management (ORM) ALWAYS CONDUCT RISK ASSESSMENT PRIOR TO A PATROL. UPDATE YOUR RISK ASSESSMENT THROUGHOUT THE MISSION TCT Elements In Review

Green – Amber – Red Understand the Risk Management forms ( GAR Model ) used in your AOR ( Area of Responsibility ) Review them with crew Update the GAR number if anything changes on the mission 2012 TCT Refresher Session Department of Response

TCT Elements In Review 2012 TCT Refresher Session Department of Response 5 –Green – Amber – Red If your local OIA (Order Issuing Authority) does not have a GAR form requirement use the one on the National Response Department Web site at /GAR%20Model%20Surface%20Ops.pdf

TCT Elements In Review Risk Assessment / Contingency Planning must include: –Complexity of mission –Environmental factors –Crew fitness / selection –Anything else that could impact Safety of the crew The mission 2012 TCT Refresher Session Department of Response

2012 TCT Refresher Session Department of Response Operational Risk Management (ORM) Good News/Bad News The good news - problems and mishaps always happen to the other guy The bad news - to everyone else, YOU are the other guy Refer to COMDTINST for full details on Operational Risk Management – TCT Elements In Review

2012 TCT Refresher Session Department of Response Situational Awareness We must know what is going on around us to make good decisions. Plans are critical to success, that is for sure…but we must be ready to change. This will decrease the likelihood of poor decision making. TCT Elements In Review

2012 TCT Refresher Session Department of Response Adaptability The ability to react to changes in conditions, crew fitness, equipment failures, etc. Based on situational awareness. Leaders do not necessarily have all the answers. Good Leaders do take advantage of everyones ideas and experience and remain adaptable to new conditions and challenges. TCT Elements In Review

2012 TCT Refresher Session Department of Response Communication Verbal and non-verbal (facial expressions, etc.) Must ensure that the person or persons we communicate with have a clear understanding of what we wish to convey. Closing the feedback loop. Ask for feedback / observe behavior to be sure the message was received. The key is a two way expression, either verbally or non- verbally, that confirms the communication process was completed. TCT Elements In Review

2012 TCT Refresher Session Department of Response Leadership Leadership is not about giving orders. Leaders do find ways to obtain the willing participation of others towards accomplishing a goal. Goal must be consistent with the Coast Guards core values as well as consistent with the mission at hand. Since we cannot order anyone to do anything, we must strive to achieve the respect, confidence and loyalty of those entrusted to our care, regardless of position. TCT Elements In Review

2012 TCT Refresher Session Department of Response Assertiveness Be assertive, but not aggressive. The aggressive person seeks to bully his/her way though situations for their own ego or self image. An assertive person cares about the mission more than themselves and their ego. Communicate your concerns, but try to get resolution without stepping on those who disagree. TCT Elements In Review

2012 TCT Refresher Session Department of Response Decision Making Making good decisions is really the heart of TCT. We must act or perform in a manner that maximizes mission success and minimizes risk. The other elements of TCT all play a role in improving those decisions. TCT Elements In Review

Decision Making We define a problem or condition, seek information about that problem, analyze that information, identify alternatives and select alternatives. Then we measure our success or failure in order to adjust our course of action. TCT Elements In Review 2012 TCT Refresher Session Department of Response

Decision Making This process can take us 20 seconds in the case of routine decisions, or 20 months in the case of large complex problems. The process is the same, …the depth of analysis and level of importance is always changing TCT Refresher Session Department of Response TCT Elements In Review

Sea Story Follow along in your TCT Participant Reference materials 2012 TCT Refresher Session Department of Response

2012 TCT Refresher Session Department of Response Sea Story Mission: A routine MOM patrol Facility: 1963, 36 foot Chris Craft cabin cruiser, twin screw inboard engines, wood construction. Crew Qualifications: Coxswain: Jack, 55 year old with 12 years experience with his own 20 foot center console, no experience with facility used in this patrol. Crewmember: Joe, 82 year old retired coxn who offered his 36 footer for use since a heart ailment forced him to drop back to crew status earlier this year. Crewmember: Ed, 64 year old with 3 years experience as crewmember

2012 TCT Refresher Session Department of Response Sea Story Weather: 91°F and hazy …Wind: W at 10 mph…Humidity: 72%...Low tide 1432 hrs Venue: Monterey Bay AOR, Auxiliary Division 6

Area of Operations

2012 TCT Refresher Session Department of Response Sea Story Joe: 82 years old Facility owner 20 year veteran 17 years as coxswain of his 36 foot Chris Craft. Takes heart medicine causing occasional dizzy spell in hot weather, so... No longer COXN qualified Offers his boat as facility so he can continue to crew.

Sea Story Jack : 55 years old Experienced coxswain Has only used 20 foot center console ED : 64 years old 3 years as crew 2011 TCT Refresher Session Department of Response

2012 TCT Refresher Session Department of Response Sea Story MOM (Maritime Observation Mission) patrol in the Monterey Bay AOR,California Orders and comms w/ local CG boat station. Coxswain (Jack) considered this a routine patrol w/no special problems & advised crew of that finding. A passing boater reports a lone fisherman fell off a small skiff after being rocked by another boats wake.

2012 TCT Refresher Session Department of Response Sea Story Jack is at the helm Heads to location approximately 500 yards away Wants to assess situation before notifying Station They see PIW 20 yards from a small skiff with no one aboard. Ed immediately yells Man Overboard, points to the port side and yells again, man overboard… 100 yards at 270 degrees relative.

2012 TCT Refresher Session Department of Response Sea Story Jack powers down & begins approaching PIW Joe goes below to find throwable life ring Joe spends a long time below Jack tries to maneuver the 36 footer closer in to the PIW. As the facility arrives next to the PIW Joe finally emerges from the cabin

2012 TCT Refresher Session Department of Response Sea Story Joe seems unsteady / pale as he tries to untangle the life ring throwing line. Jack sees Joes difficulty Jack realizes that Joe –Cannot heave the ring, –Cannot assist retrieving the PIW due to his weakness and instability on deck.

2012 TCT Refresher Session Department of Response Sea Story Jack has trouble maneuvering w/out losing sight of PIW He is inexperienced w/ size and configuration of vessel Vessel size masks PIW from sight He feels helpless to assist with the retrieval.

Sea Story Jack realizes that – –Joe must take the helm –Jack must heave the life ring and –Jack and Ed must lift the exhausted PIW aboard TCT Refresher Session Department of Response

Sea Story Jack orders Joe to the helm Joe throws the ring As the PIW grabs the ring, the facility is still under way, towing the PIW The PIW loses his grip on the ring Jack retrieves the ring and throws again Jack takes the helm 2011 TCT Refresher Session Department of Response

Sea Story Jack maneuvers close to the PIW As the facility approaches the PIW again, he places both engines into neutral Jack then leaves the helm to assist Ed Together they bring the PIW aboard 2011 TCT Refresher Session Department of Response

Sea Story They notify the CG station / request immediate assistance They are unsure of the medical condition of the survivor Joe sits in the mates chair & searches for his heart medication. A CG patrol boat arrives to recover the survivor and take the skiff in tow TCT Refresher Session Department of Response

2011 TCT Refresher Session Department of Response ASSIGNMENT Break up into crews of Assign a note taker Review the details of the sea story you have just been given Identify the important tasks that must be completed before getting underway. Find and document 3-5 points where the principles of TCT fell apart Find and document 3-5 points that were done correctly

2012 TCT Refresher Session Department of Response Review Key Issues REVIEW –The note taker from each team should now review the good news/bad news about what happened on this mission. –Do not go to next slide until all reviews are done. –When all teams have reported back in as a group, select the top 3 good things and top 3 TCT failures of this mission.

2012 TCT Refresher Session Department of Response Samples of good news Did your teams find these? What did the crew do correctly during this mission ? Some examples below- what others? Coxswain approached the scene & assessed the situation before notifying duty officer. SITUATIONAL AWARENESS Ed correctly initiated the required MOB protocol by giving the alarm. ASSERTIVENESS, DECISION MAKING Ed correctly assumed role of pointer & correctly gave relative position of the man overboard. DECISION MAKING Joe immediately went below to retrieve throwable life ring. DECISION MAKING Coxswain recognized the problem with crewmember and switched roles at the helm to address the problem he saw. LEADERSHIP

2012 TCT Refresher Session Department of Response Samples of Bad News Did your teams find all these? What did this crew do incorrectly during this mission ? Jack failed to conduct a GAR assessment with his crew. LEADERSHIP Jack begins a patrol in a vessel that he has never operated and knows little about. PLANNING, LEADERSHIP Jack failed to assign watches. LEADERSHIP Potential medical issues were unresolved, or ignored before getting underway. PLANNING, DECISION MAKING Joe failed to raise the issue of his own medical condition as a potential issue. ASSERTIVENESS, DECISION MAKING

2012 TCT Refresher Session Department of Response Final Review and Questions Questions?

2012 TCT Refresher Session Department of Response Thank You Thank you for your participation in the 2012 Team Coordination Training Refresher. Please share your thoughts about this training and the format with us! Send your comments to: Chief, Operations Projects and Educational Outreach Division Jim McCarty, BC-REI Bruce Pugh, DVC-RE Gary Taylor, DIR-Rd Bob Shafer, DIR-R