Responding to customers Business partners aligned to faculty / service and work closely with each leadership team Business partners Customer services First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers Faculty / service customers Specialist teams: Payroll + pensions Equality + diversity Systems Information and Grading Learning + development Organisational development Specialist HR teams Self service HR website

Customer services Staff services HR advice Case management Resourcing Redesigned web site with search facility HR helpline HR email address for managers and staff Self service HR website

Business partners Strategy and planning Annual people plans – aligning HR support with business priorities Change management Performance building Developing new HR solutions Strategic partner - the key HR relationship with faculties and service executives. Negotiating with HR one behalf of the faculty/service. Ensuring that local factors and requirements are considered in the ongoing development and implementation of the university’s people strategy. People planning - future staff resources – working with managers on their future goals to help give them competitive advantage through developing a good staff resource. Cradle to grave - Support in the attraction and selection for key appointments. Change Management Support – With the manager, recognising what needs to happen in the organisation and the change that needs to occur before it becomes critical and costly. Support on the larger change programmes as faculty/service level. (small team change will be supported by HR Adviser) Develop and implement HR solutions - identifying what interventions would create value to the faculty/service. strategic and diagnostic. Making policies fit for the business – exploring what may need to change to fit (still ensuring it is compliant/legal/consistent/fair). Performance measurement – overarching performance improvement solutions Identifying organisational needs now and in the future (what development and training needs required to deliver future business). Looking at good and poor performance – capability building - getting to the root of the problem to get the best people value for money . NOT a view of individual staff but what we can do to improve the situation – change behaviours/culture. Also - Management information: People statistics and value added data ; Information packs; Linking it to university and people performance; Diagnostic and analytical

Organisational development Source: French and Bell (1979) talent management  new blood schemes employee engagement  new policy development manager toolkits  employment relations

Learning and development Customer service programme – 150 staff AHOD development Programme managers development Support for newly created teams Managers conference - 20 June On line assessment training and support New ISIS training to reflect post OUA configurations Microsoft / SharePoint 2010 roll out Specialist HR teams CUSTOMER SERVICE TRAINING PROGRAMME - to be rolled out post Easter, for 150 front line staff, programme accredited by the Institute of Customer Service. The University is also a member of ICS. MANAGEMENT DEVELOPMENT FOR AHODS – programme being developed for launch in April/May ISIS training being developed to fit in with the new OUA structures IMPROVED ON LINE SUPPORT AND REDESIGNED LEARNING AND DEVELOPMENT WEB SITE

Systems, Information & Grading Manager logins for eRecruitment/eRAF Manager access to AL Sharepoint system UWE logins/email accounts for UWE staff I nformation Staffing data for managers, for UWE planning, for statutory returns G rading New posts and staff grade reviews HERA scheme for grades A-J, Hay scheme for senior management Specialist HR teams

Equality and diversity Support, advice and information Policy development Single equality scheme Supporting staff and student networks Production / analysis of student and staff equality data Monitoring and compliance Specialist HR teams

Payroll and pensions Confidential advice Pensions information Flexible / phased retirement Pension estimates Pension enhancement options Severance calculations and advice Specialist HR teams