The Community Ambassador Programme Helping to develop, implement and improve the Clinical Commissioning Group's programme of engagement.

Who are Community Ambassadors?

We are a partnership We promise to: Value you – treating you equally & with respect Provide a clear outline of our expectations within a framework Provide training & aid your personal development Provide support through a Volunteer Coordinator. Who will work with you so you can get the most out of the role Provide regular communication & feedback Cover your expenses You promise to: Treat people equally, without bias Conduct yourself in a professional way Respect confidentiality Be open and honest with us Carry out your role in line with the established framework Take responsibility for your own health, safety & wellbeing; knowing the Coordinator is there to support you should your situation change

Commissioning and improving services Communication and Engagement Areas of involvement Prevention Acute System (Hospitals) Care Pathways Commissioning and improving services Carers support Communication and Engagement Mental Health Primary Care (GP services)

Talking the strategic role Improving patient experience and support My Arthritis hips and knees MISSION – Respiratory clinics Pressure Sores Diabetes Carers Sitting on meeting groups for: Prevention Priorities Communications and Engagement Accident and Emergency Delivery Board Patient care pathways

They are our critical friends Document and website design and review

Supporting key messages

Training Staff

Finding solutions with local people The Innovation Conference, an idea generated by a Community Ambassador, empowers local people to improve health and wellbeing for residents. Community Ambassadors are involved with all stages of planning, deciding on bids, on the day participation and further support if projects require it.

What are people saying Subrat Sunger, Community Ambassador “I have very much enjoyed contributing my thoughts and experiences to improve the services offered to the community and helping to make a positive difference. I am so proud to be part of a fantastic team.” Sarah Harraway, Project Manager “The ambassadors have been invaluable in enabling the collection of Patient Reported Outcome Measures data for our evaluations.” Clare Gunn, Project Manager “Community Ambassadors are always a positive addition to any event which I have attended as they are not paid to do the job. Their enthusiasm to be there shines through.” Valerie Fabry, Community Ambassador “It has never been about being told or waiting in a line to be heard. From the beginning it has been about a shared respect and ownership.”

Join the conversation on Twitter: Stay Informed Further information can be found at: www.northeasthampshireandfarnhamccg.nhs.uk Find us on Facebook: www.facebook.com/northeasthampshireandfarnhamCCG Join the conversation on Twitter: www.twitter.com/NEHFCCG For any enquiries about the Community Ambassador Programme please contact  Aldershot Centre for Health Hospital Hill, Aldershot Hampshire, GU11 1AY   nehfccg.ambassadors@nhs.net Mobile: 07391 533 314 Office: 01252 335 154