Organizational Behavior: Learning and Behavior Modification

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Presentation transcript:

Organizational Behavior: Learning and Behavior Modification Gholipour A. 2006. Organizational Behavior. University of Tehran.

Definition of Learning A relatively permanent change in behavior (or behavior tendency) that occurs as a result of a person’s interaction with the environment. Gholipour A. 2006. Organizational Behavior. University of Tehran.

Gholipour A. 2006. Organizational Behavior. University of Tehran. Theories of Learning Classical Conditioning. Operant Conditioning. - Law of effect. Social Learning ( Attention, Retention, Reproduction, Reinforcement). - Cognition, Insight Gholipour A. 2006. Organizational Behavior. University of Tehran.

A-B-Cs of Behavior Modification Antecedents What happens before behavior Attendance bonus system is announced Behavior What person says or does Employee attends scheduled work Consequences What happens After behavior Employee receives attendance bonus Example Gholipour A. 2006. Organizational Behavior. University of Tehran.

Shaping Behavior: A Managerial Tool Positive Reinforcement. Negative Reinforcement. Punishment. Extinction. Gholipour A. 2006. Organizational Behavior. University of Tehran.

Schedules of Reinforcement Behaviors 1 2 3 4 5 6 7 8 9 Continuous Fixed ratio Variable ratio Time (Days) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Fixed interval Variable interval Gholipour A. 2006. Organizational Behavior. University of Tehran.

Job Behavior Modification Step 1: Identify Target behavior Step 2: Functionally Analyze the Situation Step 3: Arrange Antecedents and Provide Consequences Step 4: Evaluate Results Gholipour A. 2006. Organizational Behavior. University of Tehran.

Learning through Feedback Any information about consequences of our behavior Clarifies role perceptions Corrective feedback improves ability Positive feedback motivates future behavior Gholipour A. 2006. Organizational Behavior. University of Tehran.

Multi-Source (360 Degree) Feedback Supervisor Customer Project leader Evaluated Employee Co-worker Co-worker Subordinate Subordinate Subordinate Gholipour A. 2006. Organizational Behavior. University of Tehran.

Giving Feedback Effectively Specific Effective Feedback Relevant Frequent Credible Timely Gholipour A. 2006. Organizational Behavior. University of Tehran.

Gholipour A. 2006. Organizational Behavior. University of Tehran. Other Key Terms Self-Management Learning Through Experience Action Learning Gholipour A. 2006. Organizational Behavior. University of Tehran.