Prof. Miguel A. Arce Ramos REVIEW FOR TEST #1 Prof. Miguel A. Arce Ramos OFAD 487 PUCPR Jun Akizaki – The Power of PowerPoint

PART I. What is communication?

WHAT IS COMMUNICATION? The imparting or exchanging of information or news. The successful conveying or sharing of ideas and feelings. The Power of PowerPoint | thepopp.com

MENTION 3 VERBAL COMMUNICATION METHODS. phone video chat face to face The Power of PowerPoint | thepopp.com

MENTION 3 WRITTEN COMMUNICATION METHODS. e-mail text chat The Power of PowerPoint | thepopp.com

MENTION 3 KEY COMMUNICATION SKILLS Active Listening Space Eye contact Assertiveness Non-verbal communication Body language Points of view The Power of PowerPoint | thepopp.com

The Seven C’s for Effective Business Communication Conciseness Confident Complete Correctness and Clarity Conversational Considerate The Power of PowerPoint – http://thepopp.com

PART II. Verbal vs. Non-verbal Communication

WHAT ARE THE 4 COMPONENTS OF LANGUAGE? Listening Speaking Reading Writing The Power of PowerPoint | thepopp.com

TYPES OF VERBAL COMMUNICATION Intrapersonal communication – communication with oneself Interpersonal communication – involves two people in the communication process Group communication – involves three to six persons, actively working together towards a common goal Public communication – requires an individual to deliver a message in front of an audience Mass communication – communication with a large number of people using the media The Power of PowerPoint | thepopp.com

IDENTIFICATION OF THE ELEMENTS OF INTERPERSONAL COMMUNICATION There are elements that break interpersonal communication such as: the communicator the message noise feedback context channel The Power of PowerPoint | thepopp.com

IDENTIFICATION OF THE ELEMENTS OF INTERPERSONAL COMMUNICATION There are three people talking about a project. (communicator) She is stating that she understands but visually she looks lost. (message) There is a lot of noise in the room from people talking all at once. (noise) He reassured that he understood by telling me what he understood in his own words. (feedback) The Power of PowerPoint | thepopp.com

IDENTIFICATION OF THE ELEMENTS OF INTERPERSONAL COMMUNICATION Before presenting, she asked her friend if she understood her message in the words she was using. (context) The dynamic between the two looked amazing, they are connecting marvelously. (channel) The Power of PowerPoint | thepopp.com

CATEGORIES OF NON-VERBAL COMMUNICATION Use of symbolisms crossing fingers Creative expression Use of senses Physical Aesthetic Symbolic Signs The Power of PowerPoint | thepopp.com

NON-VERBAL COMMUNICATION She makes a mmmmm sound. (physical) The teacher gives a high five when we get a correct answer. (aesthetic) The kid was so angry that he stuck his middle finger in the air when he was spoken to. (signs) They have a peace sign tattoo. (symbolic) The Power of PowerPoint | thepopp.com

PART III. Understanding Your Audience

The Power of PowerPoint | thepopp.com SELF-UNDERSTANDING These five questions are key questions that talk about who you are and they are also five things that quickly can get us to understand who we are dealing with. knowledge skills experience interests relationships The Power of PowerPoint | thepopp.com

WHAT IS PERCEPTION? Perception is how people view you. The Power of PowerPoint | thepopp.com

WHY IS IT IMPORTANT TO ID YOUR AUDIENCE? It’s important to identify an audience because it will help the way you state or present your message. The Power of PowerPoint | thepopp.com

DO WE TREAT EVERYONE EQUALLY? No, we treat people according to our and their experience. The Power of PowerPoint | thepopp.com

WHY IS LISTENING DIFFICULT BUT ESSENTIAL? Listening tends to be difficult because we are focused on our needs rather than other people’s needs. Listening is important because people tend to state their problems, if we know their problems it will be easier to solve them. The Power of PowerPoint | thepopp.com

PART IV. Business Writing

IDENTIFY THE ACTIVE VS. PASSIVE PARTS OF LANGUAGE Reading and listening are the passive parts of language. Speaking and writing are the active parts of language. The Power of PowerPoint | thepopp.com

WHY IS WRITING CONSIDERED ASYNCHRONOUS? It is considered asynchronous because you don’t receive an instant response or you don’t know the reaction of the person who is reading the message. The Power of PowerPoint | thepopp.com

WHAT ARE THE THREE TONES OF WRITING? colloquial (slang, regional phrasing) informal (everyday words and expressions in a familiar group context) or formal (attention to roles, protocol, and appearance The Power of PowerPoint | thepopp.com

WHAT IS GOOD WRITING CHARACTERIZED BY? Good writing is characterized by correctness, ease of reading, and attractiveness; it also meets reader expectations and is clear, concise, efficient, and effective. The Power of PowerPoint | thepopp.com