Service User Consultation on the Value of the GCC Homelessness Support Services they receive Presentation to the Faith & VCS (Homeless & Vulnerable) Forum, Wednesday 20 September

GCC Service User Consultation - Homelessness Pathway Services Terms of Reference To better understand the value to service users of the current ABS services and the CBS services commissioned by GCC as part of their Settled, Secure and Safe Strategy.

GCC Service User Consultation - Homelessness Pathway Services What do GCC mean by Value? What elements of the service have made it work for you? What benefits has it brought you? What have you learnt while at the service? How will it help you in future? What would have happened if the service were not available to you?

GCC Service User Consultation - Homelessness Pathway Services What will the Consultation test? The degree to which the 10 original principles, identified by service users in 2012: Have been a reality Still feel relevant Need amending or updating.

GCC Service User Consultation - Homelessness Pathway Services Why Are GCC Doing It? The Cabinet needs to be confident they can commission the best possible settled, secure and safe environment for homeless people, and those at risk of homelessness, within the resources they have available. They wish to see the following outcomes: A re-statement of the principles by which CBS and ABS services are re-commissioned in 2018; An associated ‘Statement of Behaviours’ that should govern the way commissioners and providers act; A sustainable structure of service user engagement to offer ongoing scrutiny of commissioned services.

GCC Service User Consultation - Homelessness Pathway Services Method This is a storytelling approach. Stage 1. To understand the experiences of people who have used the commissioned services. Target 100 people. Concluded by mid-October. Stage 2. As key themes emerge these will be explored in more depth with groups of service users. This will occur during October. Stage 3. Option workshops with interested service users to identify the Key messages for commissioners and providers. Beginning of November. Stage 4. A ‘market event’ w/c 20 November. Service users will present the findings and messages directly to commissioners and providers.