Learning Objectives Demonstrate warm and friendly communication with every guest Flex your service style to accommodate every type of guest: New to Aveda.

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Presentation transcript:

Learning Objectives Demonstrate warm and friendly communication with every guest Flex your service style to accommodate every type of guest: New to Aveda In a hurry Browsing Direct-request Birthday/sample Build long-lasting rapport with every guest

Aveda Service Cycle

7 35 58

Practice performing the connect service behaviors with a partner.

Aveda Guests

New to Aveda

Guest in a Hurry

Browsing

Direct Request

Birthday/Sample

Above & Beyond

Flex Your Service Style Demonstration and Practice

Test your memory

Knowledge Check

Action Plan

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