Order-to-Cash (Project-Based Services) Scenario Overview Procure-to-Pay (Services) Click process chevrons for details Procure-to-Pay (Non-Stock) Creating Sales Quotes Creating Sales Orders Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Processing Receivables and Payments Closing Projects Marketing-to- Opportunity Financial Closing Time and Labor Management: Recording Employee Times Expense Reimbursement Scenario Explorer Scenario Description Open Legend The Order-to-Cash (Project-Based Services) business scenario is used to manage the complete end-to-end process of selling project-based services to customers. This scenario integrates sales quotes and sales orders with project management allowing you to create customer invoices for time and expenses recorded against a customer project. Invoices can be created on a time and materials basis, a fixed-price basis, or a combination of both. After the customer invoice has been issued, customer payments can be monitored. This scenario also supports the analysis of project profitability based on project costs and revenues. Scenario/Processes Business Value Scenario Flow Further Information The following business roles are involved in this scenario: Project Manager Billing Clerk Sales Representative Accounts Receivable Accountant

Order-to-Cash (Project-Based Services) Scenario Overview Procure-to-Pay (Services) Click process chevrons for details Procure-to-Pay (Non-Stock) Creating Sales Quotes Creating Sales Orders Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Processing Receivables and Payments Closing Projects Marketing-to- Opportunity Financial Closing Time and Labor Management: Recording Employee Times Expense Reimbursement Scenario Explorer Scenario Description Legend Open Legend Close Legend The Order-to-Cash (Project-Based Services) business scenario is used to manage the complete end-to-end process of selling project-based services to customers. This scenario integrates sales quotes and sales orders with project management allowing you to create customer invoices for time and expenses recorded against a customer project. Invoices can be created on a time and materials basis, a fixed-price basis, or a combination of both. After the customer invoice has been issued, customer payments can be monitored. This scenario also supports the analysis of project profitability based on project costs and revenues. Process mainly driven by the user Process mainly driven by the system Manual process not supported by the system Process that communicates with third-party software (mouse-over for details) Process with relevance to Financials Related scenario Info button with more information Scenario/Processes Business Value Scenario Flow Further Information The following business roles are involved in this scenario: <Role Name> <Role Name> <Role Name> Project Manager Billing Clerk Sales Representative Accounts Receivable Accountant

Order-to-Cash (Project-Based Services) Process Details: Creating Sales Quotes Click process chevrons for details X Creating Sales Quotes Create sales quote Approve sales quote Creating Sales Orders Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Processing Receivables and Payments Closing Projects i i Scenario Explorer Process Description Further Information The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions, in case a customer requests an offer for products or services. The sales quote can also be generated out of an opportunity or lead. You enter the necessary details into the sales quote such as the account, the products or services, optional the requested data in case product availability should be checked. Additional free text as further customer information can be entered as well. The cost of sales can be determined using product valuation, which enables you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created it needs to be submitted to the customer. A sales quote form will then be send to the customer depending on the output settings. Scenario/Processes Performed by Sales Representative Business Value In the Work Center New Business Scenario Flow Further Information See also Sales Order Quick Guide

Order-to-Cash (Project-Based Services) Process Details: Creating Sales Orders Click process chevrons for details X Creating Sales Orders Creating Sales Quotes Create a sales order Approve a sales order Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Processing Receivables and Payments Closing Projects i i Scenario Explorer Process Description Further Information The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication. Scenario/Processes Performed by Sales Representative Business Value In the Work Center Sales Orders Scenario Flow Further Information See also Sales Order Quick Guide

Order-to-Cash (Project-Based Services) Process Details: Planning Project Click process chevrons for details Planning Projects X Creating Sales Quotes Creating Sales Orders Create project Plan project Create baseline Release project Executing Projects Creating Project Invoice Requests Creating Customer Invoices … i i i i Scenario Explorer Process Description Further Information The Planning Projects business process enables you to create, plan, and structure your project, as well as your project team setup and staffing. This step can also be performed before the creation of the sales quote or sales order, so you can use the project for the calculation of sales quotes and sales orders. Scenario/Processes Performed by Project Manager Business Value In the Work Center Project Management Scenario Flow Further Information See also Creating Projects Projects Quick Guide

Order-to-Cash (Project-Based Services) Process Details: Executing Project Click process chevrons for details X Executing Projects Creating Sales Quotes Creating Sales Orders Planning Projects Revise project planning Plan project Perform project work Order time-based services Creating Project Invoice Requests Creating Customer Invoices … i i i i Scenario Explorer Process Description Further Information The Executing Projects business process includes the project release with baseline creation, refinement of the project plan, team setup, and staffing. Scenario/Processes Performed by Project Manager, Project Team Member Business Value In the Work Center Project Management Scenario Flow Further Information See also Time Recording Quick Guide

Order-to-Cash (Project-Based Services) Process Details: Creating Invoice Requests Click process chevrons for details X Creating Project Invoice Requests Creating Sales Quotes Creating Sales Orders Planning Projects Executing Projects Create project invoice request Release project invoice request Creating Customer Invoices Processing Receivables and Payments Closing Projects i i Scenario Explorer Process Description Further Information The Creating Project Invoice Requests business process enables you to create an invoice request for project-related time and expenses and release the invoice request to customer invoicing. Both ScreenTips have been updated (invoice request  project invoice request) Scenario/Processes Performed by Billing Clerk Business Value In the Work Center Customer Invoicing Scenario Flow Further Information See also Create a Project Invoice Request for a Customer Project

Order-to-Cash (Project-Based Services) Process Details: Creating Customer Invoices Click process chevrons for details Creating Customer Invoices X Creating Sales Quotes Creating Sales Orders Planning Projects Executing Projects Creating Project Invoice Requests Transfer invoice requests Release invoice Processing Receivables and Payments Closing Projects i i Scenario Explorer Process Description Further Information In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices. Scenario/Processes Performed by Billing Clerk Business Value In the Work Center Customer Invoicing Scenario Flow Further Information See also Customer Invoice Processing

Order-to-Cash (Project-Based Services) Process Details: Processing Receivables and Payments Click process chevrons for details Processing Externally-Initiated Payments by Incoming Bank Transfer X Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Enter a remittance advice Process a bank statement Allocate a payment Clear a payment Closing Projects … i i i i Click here to display process variants Scenario Explorer Process Description Further Information The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Scenario/Processes Performed by Accounts Receivable Accountant Business Value In the Work Center Receivables Scenario Flow Further Information See also Clear an Incoming Payment Manually

Order-to-Cash (Project-Based Services) Process Details: Processing Receivables and Payments Click process chevrons for details Processing Externally-Initiated Payments by Incoming Bank Transfer X Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Enter a remittance advice Process a bank statement Allocate a payment Clear a payment Closing Projects … i i i i Click here to display process variants The system receives information about the processed payments in a bank statement, lockbox, or bank advice, and allocates them to the appropriate process or matches them against the payments created in the system. If allocation is not possible, the accountant has to process it manually in a system-generated task. X Scenario Explorer Process Description Further Information The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Scenario/Processes Performed by Accounts Receivable Accountant Business Value In the Work Center Receivables Scenario Flow See also Allocate a Payment Manually Further Information

Order-to-Cash (Project-Based Services) Process Details: Processing Receivables and Payments Click process chevrons for details Processing Externally-Initiated Payments by Incoming Bank Transfer X Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Enter a remittance advice Process a bank statement Allocate a payment Clear a payment Closing Projects … i i i i Click here to hide process variants Processing Externally-Initiated Payments by Incoming Check Processing Externally-Initiated Payments by Incoming Check with Lockbox Processing Externally-Initiated Payments by Multiple Incoming Checks Processing Incoming Payments by Bill of Exchange Processing Incoming Payments with Petty Cash Processing Internally-Initiated Payments by Credit Card Processing Internally-Initiated Payments by Direct Debit Processing Receivables and Payments with Accounts Maintenance i i i i Scenario Explorer Process Description Further Information i The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. i i Scenario/Processes i Performed by Accounts Receivable Accountant Business Value In the Work Center Receivables Scenario Flow See also Allocate a Payment Manually Further Information

Order-to-Cash (Project-Based Services) Process Details: Closing Project Click process chevrons for details Closing Projects X Creating Sales Quotes Creating Sales Orders Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Processing Receivables and Payments Close project i Scenario Explorer Process Description Further Information The Closing Projects business process enables you to close the project once it is completed. Scenario/Processes Performed by Project Manager Business Value In the Work Center Project Management Scenario Flow Further Information See also Closing Cockpit Quick Guide Year-end Closing

Order-to-Cash (Project-Based Services) Business Value Manage Fulfill Settle Create Opportunity Create Sales Quote Create Sales Order Manage Project Dispatch and Schedule Engagement Perform Services Create Time & Expense Confirmations Create Invoice Collect Payment Post to Ledger Scenario Explorer Overview Key Benefits Provides integrated business scenarios for customers focusing on professional services from order capturing, engagement execution to financial and project accounting Project life-cycle provides a holistic view on projects, from project planning and execution to project billing, project controlling, including powerful analytics Integrated resources for estimating job time requirements and labor cost as well as planning optimal service routes. Expense items can be tracked and invoiced within quotes and sales orders Boost sales through sales of third-party services including procurement and financial integration of third-party costs Supports project billing and revenue management, either T&E or fixed-price billing Gives accurate information on already billed and unbilled time and expenses Scalable process for revenue recognition supporting different accounting principles Built-in analytics and reporting provides an accurate view of point-in-time project cost and revenues, which leads to more profitable business This scenario integrates customer relationship management, project management, and service delivery with financial and management accounting to enable midsize companies to sell professional services. It also provides project life-cycle capabilities to help manage and deliver services. SAP Business ByDesign supports the entire order-to-cash scenario – from order management, project management, and time and expense recordings through to the settlement of invoices. You can boost speed to revenue, decrease the cost of selling and delivering services, and improve customer satisfaction by delivering on time and on Scenario/Processes Business Value Scenario Flow Further Information

Order-to-Cash (Project-Based Services) Scenario Flow New Business Sales Orders Marketing-to-Opportunity Creating Sales Quotes Creating Sales Orders Project Management Customer Invoicing Project Management Receivables Planning Projects Executing Projects Creating Project Invoice Requests Creating Customer Invoices Processing Receivables and Payments Closing Projects Financial Closing Scenario Explorer Procure-to-Pay (Services) Procure-to-Pay (Non-Stock) Scenario/Processes Expense Reimbursement Business Value Time and Labor Management: Recording Employee Times Scenario Flow Further Information Legend Process mainly driven by the user Process related to Financials Work center in which process is performed Work center Related scenarios Business document flow

Order-to-Cash (Project-Based Services) Further Information Scenario Explorer Do you want to try it out? Do you need more information? Do you want to discuss with others? Self-Enablement Systems If you want to try out the business scenario, click here.* More Details SAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here. Forum Get in touch with experts to discuss your specific requirements. To enter the community, click here.* Scenario/Processes Business Value Scenario Flow V WIKI In addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.* Further Information * Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.