Awesomely Simple The Formula for Business Excellence
For those who are prepared… …chaos brings opportunity
The Key To Success in the New Normal… Nimbleosity Nim-bo-licous
The Pattern of Business Success
(T + C + ECF) x DE = BE
1,300,000 interviews: Basic 4 + 1 Wow No Surprises Cheer
The 4 Cs of TRUST TRUST Competence Respect Dis-trust Affection Concern HIGH LOW Concern
“I am good at what I do… and I do it because I care about you.”
The Leadership Challenge Honest Forward Looking Competent Inspiring Fair Supportive The Leadership Challenge by Kouzes and Posner
I want a leader who will: Tell me the TRUTH… Has a clear vision for where we are going… Has the skills to get us there successfully… Is excited about going with me… And will treat me fairly and support me along the way.
D M C irection – vivid, clear, inspiring --- shared easurements – specific, observable -- binary ompetence – very good at what they do ommunication – open, honest, transparent utual Accountability – all team members iscipline – do this every day
VOC
Moments Of Truth NITB
WOM = 48-74%
The five keys to accountability 100% Clarity + Appropriate Authority & Resources 100% Agreement Track & Post Coach, Mentor, Train and Support Reward Success / Punish Failure
What are FOUR things you can do that would have a dramatic positive impact on the success of your business?
JohnSpence.com/MCAA