Cornwall Sports Partnership CSPNetwork Partner Satisfaction Survey 2017 The Results

A little bit about the survey: Introduction: As part of our ‘Good to Great Mission’ and to support the continuous improvement of CSPs, we collectively measure on an annual basis levels of satisfaction amongst partners which helps us to identify our strengths and service improvements. This is a great opportunity to understand how satisfaction with partners may have shifted during a transitional year to inform services moving forward. The Survey Ran from: Monday 27th November – Friday 15th December 2017 Reminder email sent from managers: Monday 11th December 2017 Sent to: 255 Key Partners & Stakeholders received the survey Respondents: 34 responded to the survey – 13% return

Counts 2017 = 5 2016 = 5 2015 = 28

Counts 2017 = 34 2016= 29 2015 = 76 2014 = 54

Counts 2017 = 34 2016 = 29 2015 = 76 2014 = 44

What are the areas where you feel the CSP adds most value to your work and why? 21 – Support: Training for coaches / volunteers, club and publicity 17 – Partnership Working 10 – Information: More updates & information 9 – Local Insight & Knowledge: Sharing knowledge 7 – Young People: School Games 7 – Physical Activity / Getting Active: Opportunities 6 – General: Communication & staff 2 - Disability

What are the areas where you feel the CSP could most improve to add value to your work and why? 18 – Support: Clubs, coaches & volunteers 10 – Partnership Working: Improving partnership working (Public Health, PAS) 4 – Insight & Knowledge: Availability of facts & figures 3 – Information: Sharing information more frequently

How likely is it that you would recommend the CSP to a friend or colleague? The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. 2017 V 2016 V 2015 V 2014 Score 1 2 3 4 5 6 7 8 9 10 Total 2017 20 33 2016 16 29 2015 18 31 74 2014 14 38 Swing 2017 2016 2015 2014 Swing 2017 v 2016 Net Promoter Score (NPS) 64% 62% 38% 37% +2% Promoters (9-10) 76% 69% 53% 58% +7% Detractors 0-6) 12% 7% 15% 21% +5%

The main reasons for the score: 10 – Disability Lead is committed to providing and supporting disability opportunities 10 – ALL staff are keen to engage and share knowledge in order to engage more people with PA across Cornwall 10 – It is an informative network of events, advice and forthcoming developments that enable you to keep up with what is happening in Cornwall and beyond 8 – CSP is very useful for mainstream sports enquiries and school / youth based provision but if find its not as good for minority sports which limits who id recommend it to 8 – CSP act as a vital link in providing those all important awareness, networking and financial matters that underpin all that we are trying to do in sport in Cornwall – all staff are most willing to help 4 – Many friends are not in the run of the mill sports circles

Counts 2017 = 32 2016= 28

What else would you like to see happen to develop strong local partnerships for sport and physical activity in Cornwall and Isles of Scilly? A full understanding of the non sporting disability landscape with meaningful relationships formed A provider / asset map – Identify streams from within PAS and create a framework of smaller networks with specific focus. Facilitate specific projects that people can partner with CSP on Better communication from us all. More joined up working again everyone's responsibility Is there a list of those organisations / people who are already on board with the CSP that could be available so partners can be sought for specific activities knowing they are likely to engage and have the detail of the ‘right’ person to contact

Please give a reason for your answer A little worse: - Logistics on both sides. Not spent as much time down supporting you. With new Engagement Advisor for South West hopefully this will improve A lot better: - More involvement in meetings and participation in the Get Active Challenge! - Support given - I was unaware of them 12 months ago - New contract provider for leisure services Stayed the same: - Always had a good relationship - Strong working relationship - we have great working relationship with CSP and value the work they do