Devon & Cornwall Police Authority Performance Summary November 2010

Force Performance Targets 2

Scorecard 3

Public Confidence – BCS Percentage who think their local police do a good or excellent job

Public Confidence – Force Public Survey ‘In general, how good a job do you think that the police in your local area are doing ?’

(Burglary, RTCs,Vehicle and Violent Crime) User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the police 12 Months to October 2010: Force: CIOS BCU: Plymouth BCU: Devon BCU: 85.5% 84.4% 85.6% 86.3%

User Satisfaction Whole Experience (BME Victims) Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the police 12 Months to October 2010: Force: CIOS BCU: Plymouth BCU: Devon BCU: 87.8% 85.1% 94.6% 85.8%

(Burglary, RTCs, Vehicle and Violent Crime) User Satisfaction Ease of Contact (Burglary, RTCs, Vehicle and Violent Crime) Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assist 12 Months to October 2010: Force: CIOS BCU: Plymouth BCU: Devon BCU: 96.4% 96.1% 97.4% 95.8%

(Anti-Social Behaviour Incidents) User Satisfaction Whole Experience (Anti-Social Behaviour Incidents) Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the police 12 Months to October 2010: Force: CIOS BCU: Plymouth BCU: Devon BCU: 82.6% 82.5% 82.8%

Offences Brought To Justice Positive Outcomes 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs) Offences Brought To Justice Restorative Justice Positive Outcomes Apr-Sep 2010: 32.8% Apr-Sep 2010: 5.2% Apr-Sep 2010: 38.0% Rolling 12 Months OBTJ & Detections Restorative Justice usage by BCU 10

Serious Acquisitive Crime Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime Rolling 12 Months Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: 12 months to October 2010: -11.8% -6.4% -15.0% -13.2% Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: Force: 1.9% 1.6% -12.5% -19.4% 11

Violence With Injury Force: Cornwall & the Isles of Scilly BCU: Three-year target: To be one of the 10 Forces nationally with the lowest levels of Violence with Injury One-year Target: To achieve a reduction of at least 9% in Violence with Injury Rolling 12 Months Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: 0.2% 3.4% -3.3% 12 months to October 2010 12

2010/11 Targets Workforce

Force Targets 3 Year Summary 14