Premier-ESA Enabled by EXCEED. Empowered by Microsoft. One of a kind service agreement that brings you a perfect balance of services and support. Premier-ESA.

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Presentation transcript:

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. One of a kind service agreement that brings you a perfect balance of services and support. Premier-ESA Product Presentation Presented By: Bassel Zoueiter Date: March 12, 2012

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Problems facing IT Managers 2 Innovation Maintenance Budget Knowledge Capacity Professional Support

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Problems facing IT Managers 3

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Market Awareness 4 EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services agreement to address them

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Premier-ESAs aim 5 Managing Resources Premier-ESA Managing Results

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Premier-ESA 6 Consultation Awareness Deployment Staff Competency Support

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Service Categories 7 Enrolled Products Listed Products Microsoft Premier Outsourcing Value Added Services

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. 8 Enrolled Products Consultation Deployment Training Upgrade Migration Listed Products Service Points - 0 Points Awareness Findings and Recommendatio ns Consultation Sessions Presentations Demos Workshops Monthly News Staff Competency Public Training E-Learning Special Training Roles Extended Voucher Values

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. 9

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Microsoft Premier Packages 10 Core World-Class, managed support at an affordable price Foundation A value-priced, entry-level solution for those needing a basic support relationship Standard Comprehensive, personalized support through a designated Microsoft contact for those with more complex technical needs Plus Premier Support for those needing extensive proactive services and problem resolution support.

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Microsoft Premier Services 11 Supportability Reviews

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Services Flow 12 EXCEED Microsoft Provide Value Coordination Collaboration Provide Value Customer

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Customer Service Entitlements 13 *MCS deployment days are available at additional costs from Microsoft

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Service Delivery 14 Initiation - Team Introduction - Action plan Assessment - Profiling - Gap Analysis - IO Assessment - Private Cloud Assessment Planning - Findings & Recommendations - Service Delivery Plan Service Delivery - Deployment - Training - Workshops - Support Services - Outsourcing

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Service Delivery 15 Initiating & Planning Service ExecutionClosing Monitoring,Quality Assurance & Support

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Covered Products 16

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Service Points 17 Service Points are a set of pre-agreed upon points that the customer can use for additional services covering listed & enrolled products

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Service Points 18 TypeLocationConsultationDeploymentTrainingPublic Workshop DayEXCEED DayCustomer453545N.A

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Premier-ESA Team 19 Customer ESA Manager EXCEED Technical Leads EXCEED Technical Team EXCEED Training Manager EXCEED Trainers EXCEED/MICROSOFT Outsourcing Manager EXCEED Outsourced Engineers EXCEED Technical Account Manager Microsoft Service Delivery Manager Microsoft Technical Team Microsoft Quality Assurance Manager EXCEED/Mcrosoft

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. 20 ImproveSatisfactionImproveSatisfaction Improve Competencies Increase System Uptime Increase ReduceCostsReduceCosts Assist with Software Deployment ResolveIssues/IncidentsResolveIssues/Incidents

Premier-ESA Enabled by EXCEED. Empowered by Microsoft. Ready for change? 21 Visit