By Jeff Burklo, Director 11/28/2018 Program Management Office See pages 3 and 4 for additional formatting notes By Jeff Burklo, Director

Typical Areas Where Project Management Resides Within a Company Within an Engineering Group Within Information Technology In a Centralized Group where all Projects Report In a Group that Concentrates Management of High-Priority Projects Within a Support Area that Provides Scheduling and Control Assistance Within a Staff Group Charged with Spreading the Word On Project Management On a Specific Project

Why PMO Is Critical To Success A Program Management Office (PMO) provides centralized management of decentralized project execution through cross-functional coordination and support implementing common standards, guidelines, tools, and methodology facilitating systems development aligning with Corporate strategy. Benefits of PMO: Provides centralized management implementing Corporate strategy Defines and prioritizes projects aligned with the vision,mission & goals Provides consistent / common standards and guidelines Provides consistent / common methodology for online and back-office Provides single point for status of projects to executives and makes adjustments, as required Provides a single focus for all executive issues and decisions Provides standards, guidelines, tools, and support for project execution Provides senior technical support Manages changes to project execution

The PMO Will Add Value In Four Specific Areas Project Alignment Resources stay focused on strategic priorities Stronger visibility and management of cross-project dependencies Quality Management and Process Improvement Continuous learning, capability building and performance improvement PMO Project Execution More consistent success in launching projects On time execution that delivers intended value Project Tracking and Reporting Stronger leadership and stakeholder visibility to work progress ”Early warnings” of major challenges

The PMO Will Play Four Broad Roles To Deliver Value Project Alignment Understand WDPRO development priorities, and manage the process to evaluate and initiate new projects and to ensure they remain “on-strategy” Help ensure that the portfolio of projects is organized and scheduled to maximize progress toward strategic priorities, and return on investment Identify and resolve conflicts in program/project priority, resource allocation, and integration, involving Leadership Team as appropriate Coordinate execution of WDPRO project portfolio with those of other Disney development organizations Project Definition and Execution Provide criteria and tools for project definition, scoping, and budgeting Define methodologies and tools for project delivery Identify risks and help Leadership Team to manage them Provide senior project management capacity, as needed, to work on major projects Project Tracking and Reporting Manage enterprise status reporting system Manage change control process Monitor overall schedule and progress of project portfolio; support Leadership Team in identifying potential interventions Facilitate communications of project status with key stakeholders Quality Management and Process Improvement Oversee process improvement programs, including sharing of best practices and post-project reviews Conduct quality assurance reviews on programs/projects Coordinate project management training

PMO - Components PMO PSO PMCOE Program Management Office - The PMO by nature comprises the functions of the PSO and PMCOE. The activities performed by the PMO include: strategy implementation, project prioritization, project alignment, project reporting, standards, methodology and project management process, accountability, change management, and project coordination. PMO PSO PMCOE Program Support Office - Provides senior technical services to “kick-start” various projects simultaneously. These services include: architecture, hardware, software, processes, tools, methodology, and strategic interface expertise. Program Management Center of Excellence Gathering point of expertise, but does not assume responsibility for project results. The primary purpose of the PMCOE is to raise the organizational competence and maturity level of the enterprise. These include: training, process standardization, internal consulting, competency enhancement, best practices, prioritization, tool definition and standardization.

PMO Portfolio Management of Projects Vision Mission Goals Project Alignment Strategy Standards Program Management Office Project Priority Methodology Guidance Area A Area B Area .. Project n..A Project 3A Project 2A Project 1A Project n..B Project 3B Project 2B Project 1B Project n.. Project 3.. Project 2.. Project 1..

PMO - Project Strategic Alignment STRATEGIC PROJECTS PRODUCT & MARKETING-RELATED PROJECTS Company Strategy Projects Execution Project C Project D Company Strategy Project B Project Definition Project E Product Targets Interfacing Company Strategy Company Objectives Market Oppt’y Project Alignment Project A Corporate Strategy Project Prioritization Project F Create Product Portfolio Mission & Vision Stakeholder Mgmt Strategic Planning Operational Goals Risk Analysis Procurement Project L Team Mobilization Project G Multi-Disciplined Teams Organizational Overview Team Mobilization Project K Resources Logistics Project H Project J Project I OPERATIONAL PROJECTS CAPITAL EXPANSION PROJECTS

PMO - Success Criteria Executive Sponsorship - commitment by corporate executive level to create a standard and consistent approach to project implementation ensuring completion of strategic direction Authority & Control- within the company power structure Corporate Priority - implementation of corporate strategy to project implementation Enterprise-wide Reach - providing consistent standards, guidance, and direction, and reporting of projects via standard mechanism and format Key Resources - commitment of executive level to provide dedicated resources for technology direction and standardization Methodology & Tools - commitment to identify, implement, and adhere to a standard methodology, tools, and architecture (platform and development)

PMO - Leadership Communicating with Executive leadership As the trend for more cross-functional & complex projects continues, more companies are calling upon top executives for high-level oversight of multiple projects and major programs. Enterprise-oriented companies must have a politically savvy, project-wise, system-literate executive facilitator. This facilitator’s responsibilities include: Communicating with Executive leadership Involvement in business decisions resulting in new projects Strategic project planning Setting project priorities Oversight of strategic project implementation Implementation of an enterprise-wide project management system Development of Project Management awareness and capability throughout the organization Periodic project reviews and change management Top-level stakeholder accountability, sponsorship, facilitation, and mentoring

PMO - Leadership Responsibilities Strategic Project Planning Stakeholder Accountability and Interfacing Business Decisions New Projects PMO - Leadership Project Reviews Project Priorities & Resources Oversight of Strategic Projects Project Management Training & Awareness Oversight of Enterprise-wide Project Management System

PMO Implementation Establish PMO Deliverables Refine PMO Determine PMO Members Interview Key Stakeholders Create / customize Charter Define roles and responsibilities Refine PMO Define PMO Guidelines Mentor Stakeholders on concept, implementation and deliverables Accept feedback & refine Obtain Stakeholder concurrence Identify and select methodology Execute & Operate PMO Identify and align current projects to Corporate strategy Define requirements of current / future projects Identify application business objectives Deliverables PMO Charter PMO Organization PMO Roles & Responsibilities PMO Detailed Implementation Plan PMO Guidelines PMO Issue / Risk Procedure PMO Change Management Procedure PMO Reporting Guidelines Statement of Business Objectives Inventory of Current Projects Inventory of Future Projects Alignment and Prioritization of Projects Risks / Issues on Current Projects