Scottish Resilient Communities Conference 2017 We live in communities that are inclusive, empowered, resilient and safe Placing values and ethics at the heart of critical incident decision making Ewan Stewart: The Care Inspectorate

Placing values and ethics at the heart of critical incident decision making Ewan Stewart Head of Risk, Intelligence and Professional Standards

Values and Ethics Morals, values and ethics 4 decision making outcomes Making ‘good decisions’

Critical Incident “Any incident where the effectiveness of the Care Inspectorate response is likely to have a significant impact upon the confidence of people.”

The NDM

Care Inspectorate decision model • Essentially the NDM • Cultural adaptations • Improved confidence • Improved transparency • Positive approach to risk • Values driven

Related key topics The ‘craft of command’ Selection, training and competence Critical Incident Management Do it, do it, do it! Interoperability with key partners ‘Battle Rhythm’

Key takeaway messages The NDM works and places values and ethics at its heart. You need to understand what your organisational values and ethics are long before any incident. Your approach to the everyday should be the same to the critical incident.

Key takeaway messages (2) The use of the NDM is one part of the effective response toolkit. The NDM helps bring clarity in the ‘fog of critical incident management’. Use it, use it, use it.

And finally… Ewan.Stewart@careinspectorate.com