Innovation by Design The Art of Making Meaningful Connections Raymond Yeh ServiceSpace Retreat 091214

“Each of us experiences life in our own context, but for all of us there is a struggle to balance the reality of life with our needs and our dreams. Perhaps the most difficult thing of all is to value our life and who we are, and to direct our life in a manner that honors it…” -- Lauri Happer – A Taste for Life

What is the design of your life?

Change by making meaningful connections An easy to use eco-system Innovation by Design: Change by making meaningful connections An easy to use eco-system  that unified music discovery, delivery and device. Music anywhere, anytime!

Innovation by Design: David is depicted at the moment that he decides to engage Goliath.

Innovation by Design The house and nature are meaningfully connected! “No house should ever be on any hill or on anything. It should be of the hill, belonging to it, so hill and house could live together each the happier for the other.” The Kaufman House at Fallingwater, Ohiopyle, Penn., Designed by Frank Lloyd Wright The house and nature are meaningfully connected!

How 3M Innovate by Design? Innovation by Design Laboratories Offices Courtyard 3M’s Design of its Austin site for communication

Innovation by Design -- SWA -- Values – Employees as “whole person”; … Design Profit sharing; Self-directed; Part of the family; Culture committee; etc.

Values – friendly service, Innovation by Design Values – friendly service, low cost & speed

Innovation by Design North Hawaii Community Hospital 病人

Designing North Hawaii Community Hospital Patient -Centered

Designing North Hawaii Community Hospital

Designing North Hawaii Community Hospital

Innovation inspired Transformation : Journey of Prof. Yunus & Grameen Bank Triggering event 1974 famine Walk the village Poor people Could be trustworthy Can Help with Little money Make loans

In one’s ability to help Transformation: Journey of Prof. Yunus & Grameen Bank Triggering event More confidence In one’s ability to help 1974 famine Resounding success Better understanding in poor people’s trustworthiness Walk the village Poor people Could be trustworthy Can Help with Little money Make loans Ask Bank to help But willing to be A guarantor Experiment in one village

In one’s ability to help Transformation : Journey of Prof. Yunus & Grameen Bank Triggering Event/ Defining Moment Confidence in truly Making a difference in Poor people’s life Could not convince the bank, but Know poor people could be helped More confidence In one’s ability to help Resounding success 1974 famine Better understanding in poor people’s trustworthiness Poor people Could be trustworthy Walk the village Can Help with Little money Make loans Ask Bank to help But willing to be A guarantor Experiment in one village Form Grameen Bank to eliminate poverty Microloan worldwide

Some Connection Rules for Innovation Begin with a value statement; Observing: see differently – what are the problems? Sensing: innovation is both conceptual and perceptual- where are the opportunities? Visioning: aiming your innovation at the leadership ; Connecting: facilitating changes in accordance with stated values.

THANK YOU!