Effective Communication with the Family Module 16 Effective Communication with the Family 16.0.1

Learning Objectives 16.0.2

Agenda 16.0.3

Basic Communication Skills Unit 16.1 Basic Communication Skills 16.1.4

Learning Objectives 16.1.5

After the Hotline Call: What’s Next? 16.1.6

Effective Communication Active Listening Reflection Empathy Disclosure Questioning Summarization Accurately reading non-verbal behaviors 16.1.7

The Importance of Verbal, Written and Non-Verbal Communication 16.1.8

Using Authority in Communication 16.1.9

The Delicate Balance Supportive Role Authoritative Role 16.1.10

Communicating Difficult Information 16.1.11

Basic Interviewing Skills Unit 16.2 Basic Interviewing Skills 16.2.12

Learning Objectives 16.2.13

Interviewing Strategy 16.2.14

Questions 16.2.15

Interviewing Children 16.2.16

Basic Information Collection 16.2.17

Evaluating Symptoms During an Interview 16.2.18

Identifying Family Strengths 16.2.19

Interviewing and Engagement 16.2.20

Effective Listening Techniques 16.2.21

The Relationship Between Effective Interviewing & Outcomes 16.2.22

Basic Interviewing Skills and Strategies 16.2.23

Reconciling Information 16.2.24

Unit 16.3 Teaming: Relationship Development and Partnership with Professional and Family Support (Your Safety Network) 16.3.25

Learning Objectives 16.3.26

Teamwork 16.3.27

Family Teaming Approaches 16.3.28

Shared power & leadership Family Team Values Openness Trust Cooperation Strengths based Participative Honest communication Validation Shared power & leadership 16.3.29

Components of Effective Family Teams 16.3.30

Group Dynamics Forming Storming Norming Performing Adjouning 16.3.31

Creating an Effective Team 16.3.32

Systemic Team Approach Scope & Expectations Brief & Guide Performing Task Monitor & Review 16.3.33

What Approaches Demonstrate Family Engagement? 16.3.34

What is a “Safety Net” 16.3.35

Your Role in Leading Teams 16.3.36