© University of Liverpool

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© University of Liverpool COMP220: Software Development Tools COMP285: Computer Aided Software Development Sebastian Coope coopes@liverpool.ac.uk www.csc.liv.ac.uk/~coopes/comp220/ www.csc.liv.ac.uk/~coopes/comp285/ COMP 285/220 © University of Liverpool <Program Title>

© University of Liverpool Bug management tools Record and store bugs/feature requests Controls reporting Controls bug lifecycle Open …  Closed Provides notifications Get email on bug status change Gives project management oversight e.g. What bugs at what level outstanding Controls accountability Who must do what when COMP220 © University of Liverpool

© University of Liverpool Aspects of a bug Product/Component A product can be made up of several components (UI, security layer, database layer) Status Open, closed Resolution FIXED, INVALID, DUPLICATE, WONTFIX, WORKSFORME COMP319 © University of Liverpool

© University of Liverpool Bug lifecycle COMP319 © University of Liverpool

© University of Liverpool UNCONFIRMED This bug has recently been added to the database. Nobody has validated that this bug is true. Users who have the "canconfirm" permission set may confirm this bug, changing its state to NEW. Or, it may be directly resolved and marked RESOLVED. COMP319 © University of Liverpool <Program Title>

© University of Liverpool CONFIRMED This bug has recently been added to the assignee's list of bugs and must be processed. Bugs in this state may be accepted, and become ASSIGNED, passed on to someone else, and remain NEW, or resolved and marked COMP319 © University of Liverpool

ASSIGNED (IN_PROGRESS) This bug is not yet resolved, but is assigned to the proper person. From here bugs can be given to another person and become NEW, or resolved and become RESOLVED. COMP319 © University of Liverpool <Program Title>

© University of Liverpool RESOLVED FIXED Code fix checked in INVALID Not a bug WONTFIX Not important to fix DUPLICATE Same as another bug WORKSFORME Cannot reproduce INCOMPLETE Not enough information COMP319 © University of Liverpool

© University of Liverpool Verified QA has looked at the bug and the resolution and agrees that the appropriate resolution has been taken. Any zombie bugs who choose to walk the earth again must do so by becoming REOPENED COMP319 © University of Liverpool

Controlling the work flow COMP319 © University of Liverpool

© University of Liverpool Importance Priority How importance is this to fix Severity What is the bugs impact Not the same thing Low severity bug which is high priority (needed for immediate release) High severity bug which is low priority (obsolete component) COMP319 © University of Liverpool

© University of Liverpool Bug information Platform and OS Android, Windows, Chrome (may include version) Version Product release version Reporter Who reported bug CC list Who gets notified about bug changes COMP319 © University of Liverpool

© University of Liverpool Bug information Target Which version will the bug fix be released on Attachments Often used for screen dumps of bug COMP319 © University of Liverpool

© University of Liverpool Other features Watches Useful if developer’s on holiday Track bug handling for new developers Time tracking How long do we spend on a bug Set deadlines for bugs COMP319 © University of Liverpool

© University of Liverpool Notifications COMP319 © University of Liverpool <Program Title>

© University of Liverpool Summary Bug management tools provide Structured gathering of information Structured reported of information Structured lifecycle for debugging and Q&A Clear view of current product quality Reporting of bugs and bugs status via email COMP319 © University of Liverpool