Business Transformation at OCuSOFT Thomas Mason Vice President Corporate Strategy George Haines Supply Chain Operations

Summary of Ocusoft Inc. OCuSOFT, Inc. is an ophthalmic pharmaceutical company dedicated to providing the highest quality ophthalmic products and customer care with the ultimate goal of improving patients’ ocular health, which in turn, improves their quality of life OCuSOFT, Inc. was founded in 1986, and since that time has developed a reputation as one of the most innovative small companies in ophthalmology. Its list of accomplishments include, bringing to market the first commercially available eyelid cleanser, creating the first artificial tear in the form of a gel, and development of the first highly viscous topical anesthetic for use in surgical procedures. OCuSOFT, Inc. is one of only 14 organizations in the Houston, TX area to be named by the Houston Chronicle as one of its Top Workplaces for every year that Workplace Dynamics has performed these rankings. In addition, OCuSOFT, Inc. was named one of the “Best and Brightest” companies by the Houston Business Journal, not only because of its strong company culture and exceptional performance but also due to its participation in various community service endeavors

Strategy for Improvement Executive Summary Challenge Strategy for Improvement Results A warehouse distribution system which, due to tremendous organizational growth, was no longer able to meet the needs of current customers because of a heavy reliance on manual processes A complete overhaul of current processes with an emphasis on creating a system which would eliminate specialists and increase productivity through distributive workflows A reduction in order processing time which created the ability to process more than 10x the number of orders in an 8-hour workday. Increased order accuracy percentage to 99.8%

Outline previous Logistics process The “Printer” All sales were funneled through the SAP to the printer. Every 30 minutes the printer would manually print out each order and place them into three separate piles at which point each pile of orders would be passed along to the Pullers Pullers navigate the warehouse, collecting each item on the order and placing it into a tray on a cart. Once the cart was full, the pullers would then deliver the trays to the Packers Packers box the order, enter the necessary information into SAP and generate a shipping label in the Shipping Management software The “Puller” The “Packers”

Key Issue Identification The Use of Specialist Specialist positions created bottlenecks in the system, each of which resulted in significant decreases in productivity Inability to Scale Any increase in order count, created by sales growth and slack in the order processing system, would make it difficult to process all the incoming orders without a significant increase in human capital Substantial Opportunity for Error Simultaneous processing in the picking and packing methods increased the opportunity for error significantly

Ocusoft Strategy for Improvement Find/Develop a warehouse management system that would provide visibility into all of the steps involved in the order processing system (Printing, Pulling, Packing) Step 1 Step 6 Develop a bonus plan which rewards employee performance based on Key Performance Indicators and productivity improvements Step 4 Implement employee coaching system to solicit employee feedback and facilitate employee engagement Step 2 Eliminate specialist positions and distribute work evenly in order to minimize the impact of an employee absence on productivity Step 5 Utilize public performance dashboards to increase productivity and drive continuous process improvement Step 3 Develop and implement an order inspection process which could be used to measure order accuracy

Outcomes Inc.’s primary objective in transforming the order processing system was to improve efficiency in a manner that would allow the company to address the two most crucial customer needs which are; fast, reliable on-time delivery, & accurate order fulfillment. More Efficient Order Processing - Since the transformation of the order processing system, the average order processing time has dropped by 94% from 67 minutes to an average time of now 4 minutes Improved Order Accuracy - Accuracy of orders being processed has increased every month since implementation of this program & is currently at 99.8% New Business Opportunities - OCuSOFT, Inc. has also been able to leverage its new-found expertise in order processing to enter into a third-party logistics agreements with other organizations to now handle their distribution.

Outcomes (Continued) New Business Opportunities - Furthermore, the warehouse management system developed by OCuSOFT Inc. is now creating revenue opportunities of its own. That system, currently known as Blue Ocean Scan is now being marketed & sold by Blue Ocean Systems as one of the only warehouse management systems that can be simply installed & configured. Employee Engagement - Since the implementation, engagement scores in the warehouse have improved by 16% over last year, which makes it the most rapidly improving department in the entire organization.

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