Consumer Satisfaction Data Collection for Information Dissemination ADD Guidance on Consumer Satisfaction Data Collection for Information Dissemination Katherine Cargill-Willis

DD ACT Requires that one of the indicators of progress be consumer satisfaction

WHERE WE HAVE BEEN? The OMB CLEARANCE PROCESS

Clearance Process During the OMB Clearance Process for the Annual Report, ADD received comments on how to collect consumer satisfaction data on the products they disseminate.

ORIGINALLY ADD PROVIDED GUIDANCE SO THAT: UCEDDs could collect and report the consumer satisfaction data using qualitative methods

ADD RECONSIDERED ADD determined that the qualitative data collected on products would be hard to aggregate in a useful form

WHERE ARE WE NOW

ADD DRAFTED NEW GUIDANCE THAT: will be less burdensome still useful

UCEDDS WILL No longer collect data on products in general Collect data on the utility of their Website

THE DETAILS Data must be collected from at least 50 people each project year. The sample may include members of the UCEDD’s Consumer Advisory Committee, or other UCEDD’s CACs.

DATA WILL BE COLLECTED AND REPORTED USING A FOUR-POINT SCALE: very satisfied satisfied somewhat satisfied not at all satisfied

REVIEW VIA A FOCUS GROUP AUCD contacted a small group of directors and data coordinators for input on the tool.

RESPONSES FROM THE FOCUS GROUP The comments were positive There were questions Let’s talk about the questions now

SAMPLE QUESTIONS FROM THE FOCUS GROUP Should data be collected just on the core website? Can we use other advisory boards?

WHERE ARE WE GOING ?

ADD will review the feedback ADD will finalize the guidance The new reporting procedures will go into effect August 1, 2009 for the report due July 30, 2010

QUESTIONS

THANK YOU