Introducing VoIP Voice Over Internet Protocol

What is VoIP? Hardware and Software that enables users to use Internet as a transmission medium for telephone calls Avoid tolls charged by ordinary telephone services Sends voice information in digital form in packets rather than through public switched network

Neighboring Community Colleges that have implemented VoIP Palomar CC San Bernardino Valley College Mt. San Jacinto College Victor Valley College Barstow College Palo Verde College Mira Costa College Copper Mountain College LA City College

Current Telephony Infrastructure PBX / Key systems by Nortel Octel voice mail system with approximately 700 mail boxes PBXs / Key systems are both connected to CentraNet lines allowing for calling between buildings and Public Switched Telephony Network (PSTN) connectivity to external parties

Technology Change 20 years for cassettes to outsell records 10 years for CDs to outsell cassettes 5-7 years for IP Telephones to outsell PBX

Reasons for the quick IP adaptations Enhanced Productivity Lower Cost of Ownership New Levels of Scalability Operational Agility

Why CISCO as the Hardware Architecture Current College of the Desert standard Redundancy Market leader with 15,000 IP customers 52% market share of IP phones

Major features of IP Telephony Unified Messaging Emergency Responder (911) Telephones in classrooms Automated MAC Automated call directories Message Waiting Indicator (MWI) Excellent tool for notification Emergency Broadcast & Intercom

Telephone Types Professional, manager business phones Mix directory numbers or speed dial, call waiting XML base pixel display Visual message waiting indicator (red light) Panels face speaker On-line help with features Classroom Phones with anti-theft mounts

Tentative Timeline Replace Core System Deploy data switches Voice gateway Training Testing of new phones Cut Over Production September Buildings– Sept 17 Sept 24 Oct 1 st week Oct 2 nd week Oct 3 rd week Oct 4 th week

Training 5 days of Training from Implementation Partner Ongoing training from Information Systems and Educational Technology Helpdesk support from Super Users Level I Training Level II Training Level III Training Some Evening training may also be available

VoIP Job Functions by IS & Ed Tech Maintain Call Manager Maintain Voice Mail Moves, Adds and Changes (MAC) Updates of Software Maintain switches and routers Train Users Create and Maintain accounts and directories Bandwidth, , voice mail storage

Summary and Benefits Leverage existing infrastructure Lower total cost of ownership Provide a scalable solution Provide redundancy and security to existing network Productivity improvements, enhanced features and improved communications