Dr. Eva Swenson, University of Toronto Terry Riopelle, Software AG Nov University of Toronto Turning Data into Information

2 The Business Higher Education 5 th largest university in North America Multiple IS groups reporting to multiple VPs Multiple heterogeneous platforms (OS/390, Windows, UNIX) BUSINESS NEED – 1 Automate cross-functional processes through information sharing across functional systems BUSINESS NEED – 2 Deliver services directly to 54,000 students on multiple channels while allowing 1,000 administrative staff to perform registrarial functions

3 Background - The Applications SAP- Financial System SAP- Human Resources Research System Development System SAP- Sales & Distribution Work Order other legacy systems.. u Student biographic info u Admissions u Registration u Fees assessment u Student accounts receivable u Awards u Academic audit u Transcripts u Convocation AMS ROSI

4 Background - The Technology ROSI MVS on mainframe DB2 Software AG application 3270 terminal (non client server) Natural AMS AIX on IBM SP2 ORACLE SAP applications SAP (client server) WEB ABAP

5 Business Need - 1 Cross-Functional Processes

6 Business Need - 1 (Cross-Functional Processes) Initial Cross-Functional Process Institution needs to know all about an individual Functional Systems involved SAP/HR: all about employees ROSI: all about students Challenges Maintain data consistency between functional systems Enable SAP/HR to ask ROSI to validate student status and enable ROSI to ask SAP/HR to validate employee status Technical Environment Natural / DB2 on OS/390 with SAP R/3 on Unix

7 Linking the Data ROSIAMS Personnel number Student number Common Data

8 Business Need - 2 Multiple Delivery Channels

9 Business Need - 2 (Multiple Delivery Channels) Channels involved Administrative staff access ROSI through 3270 terminal emulation Students access their personal record on ROSI through the Web and the telephone (IVR) Functional Systems involved ROSI: Student data Challenge Achieve efficiency by using only one set of ROSI interfaces to feed all three access channels Technical Environment Natural / DB2 on OS/390 with Apache on AIX Unix

10 Multiple Channels Student 3270 Screens Staff WebTelephone

11 The Futures Provide even more information that is focused on individuals regardless of the data sources. Continue to adapt the ROSI application to meet new vehicles/channels of delivery of information.

12 The Integration Solutions

Three Forms of Integration Orchestrator (Integration Broker) Communication Broker (Message Oriented Middleware) Data Consistency Multi-step Process Composite Application E.g. SAP HR/ROSI IntegrationE.g. ROSI Student Self Service Message Oriented Middleware (MOM) Integration Broker Business Need - 1 Cross-Functional Processes Business Need - 2 Multiple Delivery Channels

14 Integration Brokers vs. Message Oriented Middleware Message Oriented Middleware Programming Non-programming Application integration Solution Synch & Asynch Desktop integration Platform integration Application integ. Platform dependencies Integration Broker Data Management Programming Total integration solution Synch & Asynch Information integration Platform independent Application independant Business Need - 1 Cross-Functional Processes Business Need - 2 Multiple Delivery Channels

15 The Business Need - 1 Cross-Functional Processes Solution

16 ROSI & SAP R/3 HR Enterprise Application Integration

17 ROSI - SAP HR Integration

18 What is involved? The Process Business objects are defined as messages Messages are associated with an application Integration is described as integration flows Integration flows are associated with application integration by defining processing, routing and delivery rules for messages

19 Scenario 1 Integration Problem: Currently when an end user of the ROSI student information adds or modifies employee number information in the ROSI financial information screen, no validation of the employee number occurs. ROSI end users would like the ability to validate the employee number given. Solution: Allow end users from within ROSI the means to validate that the employee number provided exists and that the student is a current employee. This will be achieved by propagating the SAP HR desired data asynchronously to a ROSI DB2 table whenever new employee information is added, or whenever an existing employees information is updated in the SAP HR system, which affects the applicable course fee discounts.

20 Scenario 1 Integration Flow

21 Scenario 2 Integration Issue: The scope of this business process is to automate this validation process such that when a student number is added or modified in the SAP HR system. Currently when a student number added no validation of the student number occurs. HR IS end users would like the ability to validate the student number given. Solution: To automate this validation process such that when a student number is added or modified in the SAP HR system, EntireX Orchestrator will asynchronously validate the student number in ROSI. Validation results will be stored for auditing by HR personnel. For this validation process to occur, some transformation and filtering of data will be necessary.

22 Scenario 2 Integration Flow

23 The Business Need - 2 Multiple Delivery Channels Solution

24 Multiple Channels Solution Student 3270 Screens Staff WebTelephone

25 What is involved? The Process Type of communication model chosen (RPC, ACI, event, polling, etc…) Interfaces requirements defined (inputs, outputs) Logical Services created Servers created which perform the various work requested by clients for the defined Services Clients are created in the desired languages and ask the various Services to do work.

26 Multiple Channels Solution - Web I Physical DB/2 Natural EntireX Broker Data Services Tier Natural Program OS/390 Mainframe Logical Services Logical Presentation/Business Services Tier AIX Apache Web Server TCPIP Web Browser Apache Web Server usingCGI

27 Multiple Channels Solution - IVR I DB/2 Natural EntireX Broker Data Services Tier Physical Natural Program OS/390 Mainframe Logical Services Logical Presentation/Business Services Tier AIX TCPIP IVR Periphonics

28 Questions?