My Rambling Views of the Telephone Industry By Bob Weiss

YOU MIGHT STILL BE AN ILEC IF... My Rambling Views of the Telecommunications Industry By Bob Weiss

3 INDUSTRY LIFE CYCLE LIFE CYCLE ANALYSIS OF THE TELEPHONE INDUSTRY 100 YEARS OLD, IS OLD GROWTHMATURITY DECLINE

4 WHERE ARE WE NOW-2003 WE OFFER TRADITIONAL POTS, CLASS FEATURES, VOICE MAIL WE OFFER HIGHSPEED INTERNET, WEB DESIGN AND HOSTING, SERVICES WE OFFER DIGITAL VIDEO, SD, PPV, PREMIUM CHANNELS, MUSIC

ACRONYMS CFW CWT SCR ACR CND

6 REVENUE SOURCES IN 2003 LOCAL RATES (ACCESS LINES) USF ACCESS CHARGES I/C COMPENSATION

7 WHERE ARE WE NOW? 2010 LANDLINES VOIP BROADBAND- 1MB, 3MB,5MB, 10MB DIGITAL VIDEO OVER ATM OR IP VIDEO CHANNELS –HIGH DEFINITION –DVR

CONTINUED –HIGH DEF –DVR WIRELESS-NOW AGENTS, NOT OWNERS SERVICE, SERVICE,SERVICE

9 ACRONYMS 2010 FTTH VOD OTTV NBP CAF

10 REVENUES SOURCES 2010 AND FORWARD LOCAL RATES? ACCESS CHARGES? I/C COMPENSATION? BROADBAND SERVICES? USF OR CAF?

11 FCC NBP GOALS GOAL 1: 100 MILLION HOMES SHOULD HAVE AFFORDABLE ACCESS TO 100MBS DOWNLOAD SPEEDS, AND 50MBS UPLOAD SPEEDS BY (50MBS DOWN AND 20 MBS UP BY 2015)

12 FCC NBP GOAL 2: THE US SHOULD LEAD THE WORLD IN MOBILE INNOVATION, WITH THE FASTEST, MOST EXTENSIVE WIRELESS NETWORKS OF ANY NATION.

13 FCC NBP GOAL3: EVERY AMERICAN SHOULD HAVE AFFORDABLE ACCESS TO ROBUST BROADBAND SERVICE, AND THE MEANS AND SKILLS TO SUBSCRIBE IF THEY SO CHOOSE.

14 FCC NBP GOAL 4: EVERY COMMUNITY SHOULD HAVE AFFORDABLE ACCESS TO AT LEAST 1GBS BROADBAND SERVICE TO ANCHOR INSTITUTIONS SUCH AS SCHOOLS, HOSPITALS, AND GOVERNMENT BUILDINGS.

15 FCC NBP GOAL 5: TO INSURE SAFETY OF ALL AMERICANS, EVERY FIRST RESPONDER SHOULD HAVE ACCESS TO A NAIONWIDE PUBLIC SAFETY NETWORK.

16 FCC NBP GOAL 6: TO ENSURE THAT AMERICA LEADS THE CLEAN ENERGY ECONOMY, EVERY AMERICAN SHOULD BE ABLE TO USE BROADBAND TO TRACK AND MANAGE THEIR REAL-TIME ENERGY CONSUMPTION.

17 THE FUTURE TECHNOLOGIES –FIBER TO THE HOME FUTURE PROOF –HIGHSPEED WIRELESS WI-FI WIMAX –SATELLITE

18 OPPORTUNITIES BE THE BROADBAND PROVIDER SMART GRID MANAGED SERVICES SECURITY SERVICES NICHE SERVICES

SERVICE, SERVICE SERVICE

20 PETER DRUCKER PETER DRUCKER THERE IS ONLY ONE VALID DEFINITION OF BUSINESS PURPOSE: TO CREATE AND RETAIN A CUSTOMER.

21 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TRUE CRM IS A WAY TO OPERATE WITH YOUR CUSTOMERS. THE CUSTOMER IS YOUR CENTRAL POINT, AND KNOWLEDGE ABOUT THAT CUSTOMER SHOULD BE IN YOUR DATA BANK

22 ENHANCE THE CUSTOMER EXPERIENCE –KEEP IN CONTACT WITH ALL OF YOUR CUSTOMERS. THIS COULD REQUIRE SEVERAL METHODS

23 TRADITIONAL METHODS DIRECT MAIL NEWSPAPER ADS RADIO TV BILL STUFFERS NEWLETTERS

24 NEW APPROACHES FULL COLOR BILLS EXCITING E-STATEMENT SITE FACEBOOK TWITTER

25 SELF SERVICE PROGRAMS (SPIT) ENABLE CUSTOMERS TO PLACE ORDERS, PAY BILLS, TROUBLE SHOOT BASIC PROBLEMS, COMMENT AND COMPLAIN THESE PROGRAMS NEED TO BE EASY TO USE

26 ENHANCE THE CUSTOMER EXPERIENCE TECHNOLOGY CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, SERVICE, SERVICE

27 THANK YOU