Smart policies, strong utilities, sustainable services Overview of Performance Indicator Systems in the Danube Region Philip Weller, IAWD Smart policies, strong utilities, sustainable services

The Danube REgion

The Danube region

The Water Sector SoS.Danubis.org

135 million people live in the Danube region The state of the sector 135 million people live in the Danube region 17% without access to piped water 20% without access to flush toilets

Access to flush toilets ~80% have access to flush toilets, but only 66% are connected to public sewer networks (huge gaps in BiH, Montenegro and Croatia) Lack of access to flush toilets is most relevant in rural areas

connection to WWTP 2000-2015: increase in connection to WWTP from 35% to 45% of total population Major differences in % of connected people in individual countries: AUT 97%, KOS 2%

THE Utilities and their STructure

 10,000 providers supply 74% population SERVICE PROVISION  10,000 providers supply 74% population (from which 700 provide 45%)

Why Performance indicators?

Different actors need different information Why pI Data? Different actors need different information to manage, to regulate, to organize, to plan, and and to improve water services

Information needed The Utility – information to manage the utility and to ensure efficiency of operation The Municipality – information to manage the costs and to have oversight of operation The National Government – information to set policies and develop strategies The Financial Institutions – information to monitor the success of investment The Regulator – information to control quality and set tariffs The National Water Utility Association - information to support its members The Consumer – information on the quality and aspects of service

Efficiency of PI Systems? Can one PI Systems serve all actors? Probably not, but they can/should be organized as systems, they should ensure reliability of data, they should ensure comparability of data, they should be collected efficiently, and serve the purpose, for which intended

The Danube Water Program The program offers activities in five areas of work (pillars) that fall under four broad categories

DWP Supporting PI Systems Regulatory Data Collection – i.e. Kosovo, Bulgaria, Montenegro Government Data Collection – i.e. Serbia. BiH Utility Benchmarking – EBC, Hubs in Ukraine, Bulgaria, Ex Yug, Kosovo/Albania Launching Danube Region Utility Benchmarking Public performance indicator database DANUBIS.org

DANUBIS.org Open online knowledge space on water in the Danube region Data on 600 utilities from 15 countries over 19 years, plus recent news, events, business opportunities, research etc. 1000+ monthly users from 74 countries > 200 sector and country resources Country Portals for BiH, Bulgaria, Kosovo, Macedonia, Montenegro, Serbia

www.iawd.at www.danube-water-program.org www.danubis.org Thank you Philip Weller Head of the Technical Secretariat IAWD/Danube Water Program International Association of Water Supply Companies in the Danube River Catchment Area www.iawd.at www.danube-water-program.org www.danubis.org

THE ACTORS The Utility The Municipality The National Government The Regulator The Financial Institutions The National Water Utility Associations The Consumer

IWA Performance Indicators