Business Process Management BPM

Agenda What is BPM? Goals / Benefits How to Get Started Case Study

What is BPM? “Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.” Nathaniel Palmer bpm.com

What is BPM? BPM is an activity; a practice BPM is about improving processes BPM is done by people concerned primarily with improvement of the process

Goals / Benefits Efficiencies Consistency Simplified / Streamlined Processes Eliminate / Minimize Redundancy Unneeded/unused steps/paper

Goals / Benefits Common Understanding of the Process Improved Quality Improved Turn Around Improved Customer Service

Identify Processes How Do We Start? High level assessment Inefficiencies Need for Improvement High volume Customer Impact Prioritize Top Three Pick ONE to start with Identify Processes

Identify People How Do We Start? Each person/department affected by the process Each person outline his/her role What info comes to them What actions they take What deliverables they provide to others Identify People

Identify… All inputs & incoming information All deliverables & outcomes Built service Meter connected GL updated Forms, etc. submitted to outside parties

Team Collaboration Review it all as a team Be prepared to Discuss openly Debate Question Why do we do that? Do we need that? Who uses it?

Start…Rinse & Repeat At the beginning Work through it step by step Will take multiple iterations Allow time in between iterations

BPM In Motion

Mission Statement Our mission is to assist utilities to be successful by providing high quality solutions.

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Professional Computer Systems, Co. 3710 Timberline Drive Denison, IA 51442 (712) 263-3106 (712) 263-8145 Fax 888-843-3106 www.pcsco.com