Ed Bielarski, General Manager Nov.10, 2015 CITIZENS’ ACADEMY Ed Bielarski, General Manager Nov.10, 2015

Introduction as New GM Came onboard GRU this summer Personal belief in GRU’s potential Great community Quality services Dedicated employees

GRU Services and Mission Mission: Provide safe, reliable, competitively priced utility services in an environmentally responsible manner to enhance the quality of life in our community. Services: Electric Water Wastewater Natural Gas Telecommunications

Highest rates in the state Challenges Highest rates in the state How would you like to address the GREC contract? Maybe: “GREC contract appears to have been a mistake and our goal now is to find a way to fix that mistake.”

Professional Background Lehigh County Authority – Chief Operating and Financial Officer Panther Creek Partners – General Manager and Chief Financial Officer Briefly go over what knowledge you bring to GRU from these previous posts. Aim here is to establish credibility beyond the new GM title.

Plans for Change TIER STRUCTURE Residential LONG-TERM BENEFITS: Restore long-term balance More competitive pricing for all customers Tier Usage New rate 1 ≤ 850 kWh $ 0.043 / kWh 2 > 850 kWh $ 0.064 / kWh

Plans for Change Continual Improvement GREC contract Customer Aid Programs Conservation LEEP Low-income Energy Efficiency Program Bill Payment Help Payment Extensions Family Hardship Extensions Extend-a-Hand Installment Payments Project SHARE Social Service Agencies Address GREC plans or just a general overview of “We are going to do the best we can to mitigate the losses incurred because of the GREC contract. My team and I are currently meeting and further investigating to come up with the best possible solution for the community.”

GRU Strength: Bond Ratings & Refunds STABLE Outlook S&P AA Moody’s Aa2 Fitch AA- Bond Refund Savings value of $1.7 million

GRU Strength: Quality Water Quality Service Reliability Provide safe and clean drinking water Meet all safe drinking water standards Our water is sourced from Floridan aquifer and conservation land for extra protection Service Reliability Total generation capability 597.7 MW Round-the-clock rotating employee shifts to service emergencies Experienced employee base www.gru.com/waterreport

GRU Strength: Employees 800+ local employees are a company strength Members of community Commitment and availability to help Decades of experience

Questions?

Thank You!