Porting Process : Austria Brief description or expansion of title Presenter’s name 28 November 2018 Presentation title

Necessary Information Required The following details need to be on the porting form to request porting by the old carrier: Contract owner (at the old carrier) Name of the losing Operator/EKP (e.g. A1Telekom, UPC, Tele2 etc.) Name and Address of Number Owner Phone number (only single number) Sign date and place Signature and company stamp 28 November 2018 Presentation title

Porting Windows Porting windows during working hours (application deadline: 10 working days): Monday – Thursday 07:00 - 17:00 (always in 2 hour windows, e.g. 7-9) Friday 07:00 – 15:00 (last window 13:00-15:00) Please be aware that in Austria we need one Order Form per Single Number! 28 November 2018 Presentation title

Reasons for Refusal of Porting Request Wrong number Number does not exist (wrong carrier) Number already ported/cancelled Missing numbers (customer contract includes more then the given numbers) Wrong contract owner / customer Missing customer signature Missing company stamp Request is not readable. 28 November 2018 Presentation title

Port In Scenario 1 (Confirmation) Order raised Porting form should be double-checked Order Status: portable Request by WBCI/FAX to the losing Operator Awaiting response from losing Operator Confirmation from old Operator Appointment confirmation will be sent to the customer / CPD and set in ordering systems Port in on confirmed date 28 November 201828 November 2018 Presentation title

Port In Scenario 2 (Rejection) Same as Scenario 1 on previous slide until ‘request to the losing carrier’ Rejection from old Operator Reasons for refusal are investigated New porting form with corrected dates needed New request sent to the old Operator Awaiting response from the old Operator Same as in Scenario 1 from ‘confirmation’ onward 28 November 2018 Presentation title

Technical View of Porting The technical work during the porting is not done by the Porting Team, but by the Local Voice Team. Local Voice Team calls the losing carrier after porting is started. If the number has been ported before to another provider, we also need to contact these providers by phone. The progress is tracked by the Local Voice Team and numbers get documented in WEBNMTS. During the porting window, number(s) are tested. If a number is not ported correctly, we first call the losing carrier again. If the releasing carrier does not finish the number routing within the agreed porting window, the local voice team will open a trouble-ticket. 28 November 2018 Presentation title