Lifelong Learning for Lifetime Success! Michael D. Ford CFPIM, CSCP, CLTD, CSSGB, CQA, CRE, CQA, ACPF, CPSM Principal, TQM Works Consulting

Agenda Strategic Planning Life Cycles Choices Conflicts Goals Education & Training TQM Works Consulting

Strategic Planning Vision Mission Competitive Priorities SWOT Analysis Annual Plan Short-term Detailed Plan TQM Works Consulting

Life Cycles Introductory Phase Growth Maturity Sunset TQM Works Consulting

Choices Career Employer Family Friends Home Attitude TQM Works Consulting

Conflicts Theory v. Practice Old v. New Risk v. Reward Standard v. Creativity Satisfaction v. Yearning TQM Works Consulting

Goals AKA “Performance Metrics” Specific Measurable Achievable Relevant Timely Specific Clear and well-defined Measurable Easily quantified to monitor progress Achievable Is realistic and can be accomplished Relevant Should add useful value and be aligned with strategies Time-based Include timelines of what is required TQM Works Consulting

Continuous Improvement! Education & Training Define Education: Why, What, Who, Where, When? Transfer of Knowledge, Facts Define Training: How To? Transfer of Skills Continuous Improvement! TQM Works Consulting

Summary Strategic Planning Life Cycles Choices Conflicts Goals Education & Training TQM Works Consulting

Any questions… comments… concerns? michaeldford@earthlink.net 607.624.4853