UC Suite Web Client Overview Overview of the UC Suite Web Client Components

UC Suite Web Client The following slides will walk you through an overview of the UC Suite web client. It is suggested you experiment with settings to find those that best satisfies your needs.

UC Suite Home Screen Menu bar Toolbar Search bar Buddy List

UC Suite Menu Bar

UC Suite Menu Bar Contacts give you access to three databases: Company – a list of all extensions Business – a list of shared speed dials Personal – a private list of speed dials All three can be accessed from the “Call” button on the toolbar. Home gives you access to your buddy lists and the ability to modify your buddy list members. Multiple buddy lists require and Advanced or Premium license. The list with the is the that will open upon login.

UC Suite Menu Bar Call history shows you a list of incoming and outgoing called numbers. Incoming calls are split between answered and missed calls. Each number is a hyperlink so you can click on it to call the party. Chats shows you a list of all the users you have had a recent chat with. Each persons name is a hyperlink so you can click on it to view the chats you have had with that person.

UC Suite Toolbar Toolbar The Toolbar gives you quick access to telephony features. To add/remove tool buttons click on your extension in the upper right -> Settings -> Telephony.

UC Suite Search Bar Search bar The Search bar allows you to filter buddy list members by name or extension. It’s very helpful when you have a very large buddy list and members are off screen.

UC Suite Buddy Phone Icon Buddy List A phone on hook. A phone off hook. A phone in Do Not Disturb A phone forwarded. Click on the phone icon to access their extension, direct access to voicemail or their alternate numbers. Note: If you are on a call clicking on any of those numbers will begin a transfer.

UC Suite Other Buddy Icons Quick access to a MAPI enabled email client. Chat with another user. Video chat with another user. Requires an advanced or premium license.

UC Suite Incoming Call An incoming call will appear on your home screen. You have the option to click answer, send the call to voicemail*, or ignore it. * Calls for the contact center will not go to voicemail If your browser is configured to allow pop ups, you will also get a taskbar notification. Clicking on the notification will bring up the home screen if the browser window is minimized. This is a quick way to get back to your UC window when working in other applications.

UC Suite Presence Changing your presence: Use your MS Outlook client calendar to automatically change your presence. Click on your profile picture. Click on your login ID and click the current presence. Time saving note: Create a presence profile for frequently used presence statuses. A profile will change your presence, phone forwarding, and control your presence note. Hover over another users name to get detail regarding their current presence. Quick presence view.

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