CLAS Advising SSC Campus

Success Markers Identified Work on Degree Maps Success markers identified for all CLAS degrees Cecilio Alvarez – led coordination Ken English - Biology CLAS Advisors - department liaisonships

Campaigns 120+ Credit Campaign (Nov to Dec 2017) 361 students identified * Academic Success Packet Campaign Tim Bond, Coral Scherma * Limitations: clean, accurate data. Communication to students as to what SSC is.

Campaigns - Future Probation/restricted probation Academic Success Packet (ASP) Early advising to promote registration for summer fall “Murky Middle” students (2.0-2.5 CUM GPA students – last semester was a bomb) First-term students (freshmen & transfer) Two withdrawals in a semester or total withdrawal Late start students - registered late and still have S11 holds Milestone / degree progress checks (60 credits, 90 credits, etc.) Target students who have not been in for appointment

Post-Advising Survey “Daily Academic Advisor Reports” in SSC pulled daily Filter out “cancelled” and “0 min” appointments Send standardized email to all attended appointments 104 submissions since 4/1/18 93.2% rated experience “Useful” or “Very Useful” 96.1% would recommend other students to meet with their advisor * Limitations: clearly determining “no shows”, response rate

Hello: You are receiving this email because you recently visited the CLAS Advising office for an academic advising appointment. So that we can offer you the best service possible, please take a moment to give us feedback about your recent academic advising appointment. Please CLICK HERE to access the CLAS Advising experience survey. The survey should take less than 5 minutes to complete. Thanks in advance for sharing your feedback! College of Liberal Arts and Sciences – Undergraduate Academic Advising Office CLAS Academic Advising Office North Classroom 1030 303-315-7100 (PHONE) 303-315-7116 (FAX)

Appointments & Drop-Ins Switched exclusively to SSC in October 2017 In-person and phone appointments and drop-ins Auto-email / text appointment reminders Have access to pull data – no analysis completed to date * Opportunities: prospective students, non-active readmits, ASPR students. Phone appointment drop down option? Student self-service.

Self-Service Kiosk Pilot in SCB 3rd floor – Coral Scherma Est. Launch 8/1/18 Health Career Advising – Ken English Est. Launch TBD * Limitations: prospective students, non-active readmits, ASPR students

Future Opportunities Watch Lists TAGS of students Additional campaigns Prospective student profiles in SSC? Student self-servicing / marketing to students Categories for note and report reasons