Student Success Collaborative (SSC): what we’ve learned, best practices, and a little magic-making

What have we agreed to do? Reports: one-on-one student interaction (zoom, phone or in- person) Notes: email communication to student or others; attempted outreach logs; NSO advising breakouts; Other Angie Photo by Joanna Kosinska on Unsplash

Reports on Academic Advising Angie

Notes on Students Angie

How else does ASAC use SSC? Appointment and Drop-in Management Appointment Prep Watch Lists Mass communication Adding a note for multiple students Data collection and statistics Surveys and Advising Follow-up Reporting Alerts Terri

Watch Lists Terri

Watch Lists Terri

Frequently Used Reports Academic Advising Monthly advising appointment counts Daily Advisor Academic Advising Export list in excel format to send Advising Survey Angie

Lessons Learned Creating duplicate reports Marking “no-shows” If appointment was scheduled, the advisor needs to create advising report from the appointment queue as opposed to student profile. All other advising reports can be created from the student profile. Marking “no-shows” Instead of marking a schedule appointment as a no-show, advisor should cancel the appointment and add “no show” to the comment box. Reminder Defaults When creating an appointment, uncheck the email and text reminders. Terri Photo by Nathan Dumlao on Unsplash

Be prepared to submit your worksheet at the end of the session. Individual Work: On a scale from 1-10 (10 being I’m an SSC expert) what is your comfort level with SSC, and why? For those of you using SSC – what three things are working really well and/or have made your job “easier?” For those of you using SSC – what three things are NOT working well for you and/or have made your job more complicated? Be prepared to submit your worksheet at the end of the session. Angie

How do we request SSC access and support? forms.ucdenver.edu/secure/ssc_campus_feedback