Taking a LOOK at Non-Verbal Communication

”The most important thing in communication is hearing what isn't said ”The most important thing in communication is hearing what isn't said.” --Peter F. Drucker ”What you do speaks so loud that I cannot hear what you say.” —Ralph Waldo Emerson

How we gather information Through our Eyes 85% Through our Ears 15%

Components of Communication

Enhancing Your Non-Verbal Communication Skills Match your intent to the desired impact Put yourself in the other person’s shoes Clarify with your communication partner

Saying it Without Words Facial expressions & head movements Posture Gestures Eye Contact Physical Distance Appearance Touch Voice – pitch, intonation, speed

Facial Expressions

Posture

Facial Expressions and Posture

Gestures

Eye Contact

Physical Distance

Appearance

Touch

Voice Intonation, pitch, emphasis, pace I didn’t SAY you were wrong! I didn’t say YOU were wrong! I didn’t say you were WRONG! When we are angry or excited, our speech tends to become more rapid and higher pitched. When we are bored or feeling down, our speech tends to slow and take on a monotone quality. When we are feeling defensive, our speech is often abrupt.

Now let’s play!