The New Washington Flyer Taxi Update The New Washington Flyer Taxi Washington Dulles International Airport

Washington Dulles International Airport Contract Structure Independent management contract for curb dispatch operation Multiple companies to manage taxicab fleet Authority owned AVI dispatch system Change to access fees rather than % of Gross Eliminate short trip policy Launch extensive marketing campaign

Objectives Level of service - minimal wait times for customers Washington Dulles International Airport Objectives Level of service - minimal wait times for customers Service standards – customer service, vehicle standards Provide drivers with the ability to make a reasonable return on investment Driver perception and satisfaction with the operation

Objectives Continued Compatible with existing operational facilities Washington Dulles International Airport Objectives Continued Compatible with existing operational facilities Minimize impact on Authority staff and financial resources Provide flexibility to Authority management Minimize time required to implement option