Chapter Two Image Enhancement

Main Topics/Issues/Points Image Meeting and Greeting People Grooming

Understanding Winning Image and Social Etiquette First impressions last, and you will never get a second chance to make a good first impressions. Research shows that the first impression of an individual is made within 10-30 seconds, and of this judgment made; 55% is from your appearance 38% is from the way you represent your self 7% is from what you say

Image Three types images Image is the impression that one gives to the world, and this session provides a practical guide to managing that first impression to create the desired impact. Three types images Self-image: the way we see our selves Projected image: the way we think others see us Public image: the way others actually perceive us

Total Image Attitude The way you communicate your mood to others The way you look at things mentally Your mental focus on the outside world A positive attitude can enhance personality traits Body language Non-verbal communication Gestures Facial expressions Clothes parts of grooming

Meeting and Greeting People Communication Strategies: Smile Make eye contact Make facial contact Handshake Show enthusiasm

Cont… Introduction A man to a woman A younger person to an older person A new friend to an old friend What do you do when you are being introduced Stand up Facial expressions: smile Establish eye contact Say I’m pleased to meet you

Cont… Introducing your self If no one introduces you, step in and introduce your self by extending your hand smiling and saying… During meal, introduce your self to the person sitting next to you

Grooming To care for one’s personal appearance and clothing. To make neat and trim.

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