Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS (ITS)

CUSTOMER BENEFITS

Automated Trip Planning Customers may get personalized trip itineraries on the Internet at www.mymetrobus.com Metro information is available 24/7

Automated Trip Planner http://www.mymetrobus.com/

Itinerary Choices

Itinerary Results

Real Time Schedule Information for Passengers Possibly added to Internet Trip Planner Possibility of additional digital information signs at major bus stops. Possible access via Cell Phone or PDA Possibility of Automated Telephone Response Technology

Customer Travels to Recommended Bus Stop Location

External Route Announcements Provide passengers with visual impairments the same information other customers have

Customer Boards Bus and Pays Fare Fare box equipment accepts: Cash fares Transfers – magnetically encoded with expiration time Passes – magnetically encoded with valid dates 10-Ride Cards – automatically deducts rides One-Day Pass product – may be purchased from Operator 2-4-$6 Pass product – may be purchased from Operator on Saturdays, Sundays & Holidays Fare box equipment records: Fare media by type (i.e., 31-Day, UW Employee, etc.) Fare media by expiration date Fare media by time of day and location.

Internal Stop Announcements Both audio and visual internal stop announcements 1,090 bus stops have been programmed for internal announcements, representing approximately 50% of all Metro bus stops These announcements keep Metro in compliance with ADA and Transit & Parking Commission policy Time and Date display added in Fall of 2006

Digital Display Signs

TRANSIT OPERATOR BENEFITS

Transit Operator Benefits Single Point of login to Radio, Fare Box and Destination Sign. New Fare Box Equipment helps with fare and transfer validation Mobile Data Terminal provides operator schedule information as well as voice radio control and passenger messaging

Mobile Data Terminal (MDT)

Mobile Data Terminal (MDT) Fixed-Route & Paratransit Allows driver to send emergency signal to Dispatch Enables Driver and Dispatcher to have voice contact in emergency situations If warranted, Dispatcher can contact 9-1-1 9-1-1 can then communicate directly with Metro Driver

Mobile Data Terminal (MDT) Fixed-Route & Paratransit Enables driver to make automated transfer requests Allows driver to receive text messages from Dispatch and then reply back to Dispatch Plays prerecorded informational messages

OPERATIONS SUPERVISOR BENEFITS

Mobile Data Terminal (MDT) Road Supervisor Functions Controls the two-way radio Displays Metro Transit time & date Displays driver fixed-route and paratransit schedule information Allows Supervisor to send and receive messages to/from Drivers & Dispatch

Mobile Data Terminal (MDT) Road Supervisor Functions

Operations Dispatch Terminal Dispatch Supervisor Functions Controls the two-way radio Displays Metro Transit time & date Displays driver fixed-route and paratransit schedule information Allows Dispatcher to send and receive messages to/from Drivers & Road Supervisors

Operations Dispatch Terminals Dispatch Supervisor Functions Fixed-Route Paratransit

Automatic Vehicle Location (AVL) 800 MHz Trunked Voice Radio System - Metro purchased new radio tower equipment that is being utilized by Metro, MPD, MFD & other city agencies Vehicle Area Network - Every bus is equipped with a computer, MDT, Global Positioning Satellite (GPS) antenna/receiver and voice & data radio - Metro facility has wireless Local Area Network (LAN) to constantly update buses with current route & announcement data 2,034 Bus Stops Surveyed - Each bus stop had to be located by latitude & longitude - Precise distance between each bus stop had to be recorded

MAINTENANCE SUPERVISOR BENEFITS

ELECTRONIC TRANSMISSION OF ENGINE PROBLEMS Maintenance Supervisors May Monitor Hot engines Low oil Transmission malfunctions

Maintenance Supervisors may AVL Map Application Maintenance Supervisors may use application to: locate disabled buses communicate with Transit Operators

METRO’S SERVICE DEVELOPMENT STAFF TEAM BENEFITS for Route & Schedule Recommendations

Automatic Passenger Counters (APC’s) Infra-red Beams Provide Accurate Boarding & Alighting Passenger Counts Beams are located in stairwell at front & rear doors 40 fixed-route buses equipped with APC’s are rotated throughout the route system every four days Information may be tracked to the bus stop location level for route & schedule planning purposes Provides federally mandated ridership data

Used to evaluate the on-time performance of revenue service AVL Playback Feature Used to evaluate the on-time performance of revenue service Provides Transit Scheduler with more accurate information to determine travel time between scheduled time points Playback Module is Extremely use for Passenger Complaint Resolution, especially schedule adherence issues.

Used to evaluate passenger boardings Fare Box Planning Data Used to evaluate passenger boardings by fare media type Provides Service Development Team with information to determine passenger boardings by route and time of day Provides more accurate means of reporting monthly ridership data

TRANSIT PARTNER BENEFITS

Fare Box Data Used to report unlimited-ride pass customer boardings for contracting partners Provides accurate pass usage data for program evaluation and billing purposes

POLICY MAKER BENEFITS

Improved Data for Decision Makers Metro staff is able to provide policy makers with more accurate data for purposes of considering: Fare changes Route and schedule changes Transit unlimited-ride pass agreements