C80 – Interaction Center Service Order Management Process Diagram EHP3 for SAP CRM 7.0

C80 – Interaction Center Service Order Management SAP Customer Relationship Management C80 – Interaction Center Service Order Management BP IC Agent Service Customer C53 IC Service Request Mgt with KA A Open Service Request B Create Service Order C Icon Legend Appointment Scheduling Schedule appointment with Customer Icon UI/Transaction Path CRM WebClient UI menu Inbox → BP Service Request Create Follow-up → BP Service Order BP Service Order → Service Order Item Interaction Record → Status Completed End D Complete Interaction Record A B E End Interaction C D C68 or C69 Service Order Management E

Integration with Other SAP Best Practices Processes and Scope Items The process diagram might contain links to preceding, succeeding, or other related SAP Best Practices processes or scope items. Note that these scope items may or may not be part of the solution package. Refer to the Prerequisites Matrix for the definition which scope items are part of the solution package.