Defense Personal Property Program Military and Government Affairs Panel October 09, 2014

Topics 2014 Peak Season Overview Peak Season Takeaways TOP Five CSS Comments Way Ahead for 2015

DPS Shipments Booked Week Number 35 3-yr 2014 2-yr 2014 Peak Season dHHG iHHG iUB Total COS T = 716 shipments COS 5 = 19 shipments COS 2 3% COS D 97% COS 4 98% COS T 2% COS 7 7% COS 8 10% COS J 83% Average Week Number 35 3-yr 2014 Counseled 7,103 7,559 Awarded 6,213 6,757 Picked Up (w/ Lag) 7,899 7,439 158,737 Cumulative Booked 2-yr 2014 Peak Season 156,384 Note: Measures total booked (5/15 - 8/31) 5 10 15 20 Thousands Counseled per Week 3-yr Avg 2014 3-yr Avg 2014 5 10 15 20 Thousands Awarded per Week 3-yr Avg 5 10 15 20 Thousands Pickups per Week 2014 2014 Current Status Note: Data pulled on 02 Sep 2014

Cumulative Pickups Peak season adjustments Unlimited Refusals (15 May-31 Jul) Short Fuse expansion (23 May -18 Jul) 2014 Traffic Distribution List posted 08 April

2014 Peak Season Positive Services, Industry recovered well after late rate filing Shipments up slightly over last year, few issues with capacity Negligible impact from CARB Communication flow across community Negative Stability of ETA/DPS; outages continue to be an issue Continuity of Operations Plan TSPs Meeting Required Delivery Dates

Peak Season Takeaways Missed Required Delivery Dates Shipment Management Practices (Peak/Non-peak shipment offers) Invoice Approval Delays (HHG, NTS, DPM) Force Protection/Installation Entry Rate Filing Architecture improvement TSPs Responsibilities Alcohol in shipments Missed Required Delivery Dates Shipment Management Practices Pickup date on original offer establishes rate used, not the actual move date Base gate entry/access delay to TSPs/Agents • Entry back ground checks on TSPs/Agents personnel going back 10 years Rate Filing Architecture improvement Replaces Manugistics Eliminates use of BidLinx as a method of rate filing Redesign of RFQ Workbench TSPs failure to follow their roles as prescribed in the business rules, e.g.: • TSPs contacting JPPSO to negotiate delivery dates with destination agents • Failure to contact member upon shipment arrival Alcohol in shipments Being addressed by Services Member is responsible for all customs and duties

TOP Five CSS Comments TSPs not unpacking at destination Reassembling of items improperly/Misplaced hardware Crew unprepared (lack of equipment) Charging customer for debris removal Incomplete inventory

Way Ahead for 2015 Active engagement with Industry/Services PPF – 18 November PPF – Spring 2015 Monthly telecons to address continuing/evolving issues New Channels for Rate Filing 2015 Japan – JA01-JA02

Questions