In housing Management Concepts Week 10 – IT Provisioning In housing Management Concepts

Critical Success Factors (CSF) Are strategies and frameworks put in place to ensure the success of an organisation in terms of its strategic, management and operational success. From Week 7

Critical Success Factors (CSF) Are strategies and frameworks put in place to ensure the success of an organisation in terms of its strategic, management and operational success. From Week 7

Critical Success Factors (CSF) Are strategies and frameworks put in place to ensure the success of an organisation in terms of its strategic, management and operational success. From Week 7

Case Analysis’s CSF Continuous committed Senior Mgt Support – paragraph 2, 3, 5 Collaboration between vendor and Sterngold’s IT staff – paragraph 4 and 5 Choice of Vendor, whose culture and project standards are complimentary to those of Sterngold – paragraph 2, 3 and 4 Cooperative and supporting Staff from all levels of managers and staff – paragraph 5 Diverse Knowledge & Expertise Sharing & Leverage across project, functional and line managers, customers & vendors – paragraph 5 Customers involved in requirements planning – paragraph 5 Business & ICT alignment via changing policies – paragraph 6 Reducing data sharing and reporting preparation procedural steps / increasing work efficiency & productivity – paragraph 2 and 6 Clarity of change outcomes and achievement / success measures – paragraph 7

Lecture’s Key Concepts

Service Provisioning Original concept: Telephone Service A Telephone Service is the design or modification of a telephone service configuration to meet a customer's requirements Source: http://l3d.cs.colorado.edu/~ostwald/thesis/section2-1.html

An IT oriented Service Management model ITIL borrowed that concept & change it to Source: http://os.itil.org/en/vomkennen/itil/servicetransition/servicetransitionprozesse/serviceassetconfigurationmgmt.php

IT Provisioning as a 5 phased process model Turban et al (2008) apply concept to propose

Key Insourcing Issues Can become a cost driver Challenging scope creep management Problems in retaining knowledge & skills Lacking documentation & quality issues Poor budget estimates

Service Level Agreement IT Services ITIL V3 Definition (http://www.knowledgetransfer.net/dictionary/ITIL/en/IT_Service.htm) A Service provided to one or more Customers, by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer's Business Process. An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement. People Capabilities Service Level Agreement Specially focusing at IT apps development Processes Technology

IT Services Acquisition Methods Buy Packages Build / Develop Application Systems Rent IT Services (discrete components of application systems) Mix of the above

IT Applications Development : SDLC SDLC describes the development processes of IT applications and how they can be carried out to meet budgets, time and other constraints. For example:

IT Applications Development : Types of SDLC Time Demanding Fast Tracking + Prototyping

Renting IT Services: Software As a Service (SaS) Treat IT Services as Commodities (Products)

Renting models: Per Seat Licensing models A software license based on the number of individual users who have access to the software. Example: Microsoft Office’s 3 per seat licensing models Buy MS Office using Product Key Card – per user Buy MS Office via a Full Packaged Product – per user Product key card installation – per user Fee/year subscription Buy MS Office using Volume Licensing Open value – pay full price in 3 annual instalments Open business – pay instalments spread over life of software Open value subscription – subscription fee per user or group of users per year Source: http://www.abc-computers.com/news-events/blog/how-to-buy-microsoft-office-3-licensing-models-explained/

Tutorial Exercises Is renting IT applications the way to go as the future of every business in today’s Internet world? Understand the enablers & disablers What is the difference between prototyping software vs prototyping a car manufacturing product? Service vs product prototyping Review the Criminal Info system development project’s complexity & risk (uncertainty)