Lifeline WA Employee and Volunteer Survey Results 2018 Crisis Support Services – Crisis Supporter Prepared by Ryan Casley 18 September 2018

The Survey Survey conducted between 18 July and 9 August 2018 This document details the 81 responses from Crisis Supporters. That represents 53% response rate from Crisis Supporters.

Executive Summary Stand out results for this group: 100% positive culture (Q10) 100% positive ‘We have a clear idea of what we are expected to achieve together’ All areas scored >80%, except for pay and regular team meetings

Key findings Overall very positive scores across all areas. Response rate low (53%), but this has stabilised after high response rate in the first year. Crisis Supporters are connected with the work they do. (Q Pay question is not relevant to volunteers (Only 10 Crisis Supporters responded to this question) Half of respondents report not understanding what other departments do Personal career objectives may not align with volunteer work The survey assumes that weekly team meetings are a measure of engagement; alternative modes for achieving this should be articulated in this question. Volunteers appear to indicate that Lifeline is not suitable for all volunteers

All survey dimensions

Most favourable

Least favorable

10 - Culture

20 – Role and Empowerment

30 – Learning and Career Development

40 – Line Management

50 – Fairness and Respect

60 – Stress and Work-Life Balance

70 – Teamwork and Cooperation

80 – Pay and Benefits

90 – Communication

100 – Leadership and Direction

110 – Engagement

120 – Team Meetings