The next generation of voic on Main Campus The University of Toledo Unified Messaging

Unified Messaging (or UM) is the integration of different streams of messages ( , fax, voice, video, etc.) into a single in-box, accessible from a variety of different devices. What is Unified Messaging? Definition source en.wikipedia.org/wiki/Unified messagingen.wikipedia.org/wiki/Unified messaging

Its easier and faster to deal with voic – you can sort through a list of messages from your PC by accessing your Outlook Inbox. Manage messages from your PC, telephone, PDA or a Web Browser. Communicate more effectively with compound messages – forwarding voic s with an introduction or embed voice messages into your s. Text to speech capabilities, use a telephone to call and hear your messages through your Unified Mailbox. Yes, the system actually converts text to speech! Text to speech capabilities also allow you to check your calendar over the telephone through your Unified Mailbox. Benefits of Unified Messaging

Lets look at how the systems work together. How does Unified Messaging work? Your account is imported into the Unified Messaging System. You receive notification that your account has been created. You personalize your Unified Messaging mailbox and forward your calls.

Univerge 8500 and UT Exchange Mail Servers Working together to unify your communications Phone is on a Forward Busy and Forward No Answer to the Unified Message extension 6600 After the voic message is left it is sent to the server, at the same time the PBX will turn on your telephone Message Waiting Indicator. Your voic greeting plays and your caller leaves a voic message. The voice message is saved as a.wav sound file attachment and delivered to your Outlook Inbox.

Inbox with Unified Messages Now that you have seen how the call flow process works when your telephone is forwarded to the Unified Message system, lets take a closer look at an Outlook Inbox. Let me stress that you can always pick up your telephone and retrieve your voice mail messages.

Outlook Snapshot In Outlook, Horn icon indicates voic message The SUBJECT field shows detailed information depending on who the message is from. For instance: Message from extension 4813 – this caller is on MC but does not have UM. Message from – this call is from an Off Campus caller. Message from Wisniewski, Dianne – this caller is a Unified Message Subscriber. The subject field can be overwritten by you to include caller specific details – your callers request for instance. Paper clip icon indicates an attachment (voic is a.wav attachment)

Listening to a voice mail message using your Outlook account Lets launch our program and look at the voic messages …

Opening a Unified Message Double Click on the message, to expand it just like any other .

Opening a Unified Message You open a voic message the same way you would any file attachment in Outlook. You open a voic message the same way you would any file attachment in Outlook. Once you have expanded the message click on the blue arrow in the embedded player to play the voic message. *ViewMail must be installed to get this player.

Forwarding a Voic message You can forward a voic message to someone else once youve listened to it. You forward just like you would any other message youve received. This is comparable to the give command in the current voic system. Advantages: No need to write a message to someone. The person gets the actual file attachment and simply double clicks on it to listen to the original message left. Lets forward a voic message…

Forwarding a Voic Message Once the message is selected, click the Forward icon. You can forward a voic message by selecting the message and using the Forward command in your program, just like any other message.

Deleting a Voic message You should delete, file or archive any voic message that you no longer need. Information Technology has established quotas for each user. Space is limited. So management is essential. You delete voic messages just like any other message you receive. Lets delete a voic message…

Deleting a Voic Message You can delete a voic message by selecting the message and using the DELETE command in your program, just like any other normal message. NOTE: A one minute voic message is about 99 KB. Mailbox Storage on Main Campus is 150 MB. This means you can receive about 2,000 one minute voic messages before your mailbox would be full. I dont even receive that many voic messages!

Saving a Voic message You always have the option to save a unified voice mail message just like you would your s. Information Technology suggests that you create personal folders so as not to exceed mailbox size limit. So management is essential. Lets save a voic message…

Saving a Voic Message You can save a voic message by selecting the message and dragging it to a designated Personal Folder.

Unified Messaging Tools View Mail Univerge Assistant Web Access

Unified Messaging Tools View Mail View Mail is a VCR-like control that is actually an embedded form in Outlook that is used for playing your voic messages. Lets have a look…

View Mail View Mail Media Master This slide indicator is the volume control. This slide indicator tells you how long the message is in seconds. This slide indicator is the speed control. You can speed up or slow down the voic message. Play arrow.

Unified Messaging Tools Univerge Assistant The Univerge Assistant is a Web-based application that helps you manage your unified messaging voice mailbox. Use the Univerge Assistant to change greetings, call transfer settings, message notification settings and message distribution lists. The sites navigation bar contains the links to your Assistant pages. You click a link to move from one page to another as you make your changes. Lets have a look….

Univerge Assistant Subscribers Name Navigation Pane Log off Link Save Icon Help Icon

Unified Messaging Tools Web Access Using your browser, you can access Outlook Web Access to check your voic / messages. For instance when youre at home or away from the office, you can use any browser to access your voic / messages by connecting to Lets have a look…

Web Access * Choose the Secure Access and enter your UTAD credentials to access your Outlook Account. Use any Internet Browser to access your voic / messages by connecting to Lets have a look…

Web Access * When using Outlook Web Access through your browser, notice that your voic messages will look identical to your messages – the paperclip indicates that there is an attachment. Outlook Web Access

Online information about Unified Messaging There is Unified Message information available online at

Any questions? If you have questions please call Mary Kurtz at x4805.