Quality of Work Productivity and Outcomes Presented by:Jamal Alruwaili

About Dominion Urgent Care Family Care Health Center Mission Vision Serve people achieve healthy lives Restore maximum health levels Enable our staff and internes reach excellence in healthcare profession To be admired for the healthcare we provide by all our visitors To be known as the best health care providers nationwide Contribute to the society by research activities at our organization

Services offered at Dominion Urgent Care Family Practice General Health Prevention & Wellness Immunizations Work/School/Travel Exams Health Immigration Physical Examination Laser Hair Removal

My internship at Dominion urgent Care Family Practice Duties Achievements Provide help in taking case history of incoming patients Review the progress that patients are making on daily basis Provide information about the patients to doctors on regular basis Organize charts to enable patients take medicine on time Help patients fill out medical center forms Learned to communicate with patients and medical health professionals Learned to take initial interviews of the patients Learned to work as a part of a team as well on my own in a healthcare setup Learned healthcare profession ethics that must be practices

Poor Quality of Work and its effects on productivity and Productive inefficiency Cause time, resource and financial loss Poor customer services Cause patient’s dissatisfaction Outdated skills of the medical professionals Less awareness about current medical research Late at work employees Overall Performance effected

Analysis of Problems Productive inefficiency Poor Customer Services Resources are routinely ineffectively used and wasted in the process (McLaughlin,1976) Poor organization or resource persons Poor allocation of tasks Telephone operators not properly trained In house customer care need improvements Lack of mechanism for chain of information about patients curies

Analysis of Problems cont. Late at work employees Outdated skills of the medical professionals Some staff not aware of current researches and techniques in medical field May cause “Shame and Blame” in some situations (Madigosky, Headrick , Nelson, Cox and Anderson, 2006) Dissatisfied patients as a result Some of the Non medical staff late at work They might feel misfits at a healthcare organization Lack if awareness of different medical related procedures

Recommendations Medical Practices Management Practices Hire a medical research consultant Arrange worships for medical staff twice a month Provide financial assistance to medical staff (Doctors and Nurses) This could become a motivational tool for the medical staff to keep updating their medical skills Hire a management training Consultant Arrange for workshops of different topics related to management Cover topics like customers relations, time management and motivational issues.

Conclusion I believe that training the Medical Health Center staff with a two fold strategy will not only improve the standard of the medical services offered at Dominion Urgent Care Family Practice but will also enable the non medical professionals, who are indeed an integral part of an organization, to improve their management skills. These training will result in offering the patients with best ever services in comparison to our competitors. The successful implementation of these recommendation would ultimately mean a successful move towards the mission and vision of Dominion Urgent Care Family Practice.

References Madigosky, W. S., Headrick, L. A., Nelson, K., Cox, K. R., & Anderson, T. (2006). Changing and sustaining medical students' knowledge, skills, and attitudes about patient safety and medical fallibility. Academic Medicine, 81(1), 94-101. McLaughlin, C. P. (1976). Productivity and Human Services. Health Care Management Review, 1(4), 47-60. doi:10.1097/00004010-197600140-00009