RETS MLS Support Seminar RETS Introduction 2005 REALTORS® Conference & Expo Presenters: Kevin McQueen & Yogi Schulz 11/29/2018 RETS MLS Support Seminar My name is Yogi Schulz This is my associate and co-presenter Kevin McQueen Welcome to the RETS MLS Support Staff Seminar Kevin and I want to recognize the support of the National Association of Realtors who encouraged the development of this seminar NAR has paid for the development and for the delivery of this seminar Without NAR’s encouragement and financial support, we would not be able to produce this seminar and help you accelerate your learning about RETS overall, effective operation for RETS and RETS benefits We expect you’ll find the afternoon insightful and packed with useful information to guide your use of RETS We look forward to your active participation We do not intend to simply drone on all afternoon Please feel free to interrupt with questions or comments throughout the afternoon Please don’t feel obligated to wait for particular breaks Kevin McQueen Yogi Schulz 29 October 2005 Copyright © 2005 NAR Corvelle & Focus Forward

Housekeeping Items Refreshments Facilities Messages RETS Introduction Housekeeping Items 11/29/2018 But first, lets quickly deal with a few housekeeping items. Refreshments Facilities Messages Cellular phones & beepers Corvelle & Focus Forward

Timeline for the Seminar RETS Introduction Timeline for the Seminar 11/29/2018 10:00 a.m. Start 11:30 a.m. Finish Corvelle & Focus Forward

Yogi Schulz Biography President - Corvelle Management Consultants RETS Introduction Yogi Schulz Biography 11/29/2018 Management Consultants President - Corvelle Management Consultants Information technology related management consulting Project management and systems development Computing Canada & Calgary Herald columnist Industry presenter: Project World - 4 years CIPS Informatics - 7 years PMI - Information Systems SIG - 2 years Convergence - 4 years Who am I? I’m the President of Corvelle Management Consultants We offer information technology related management consulting We have executed many project management and systems development assignments for our clients. I’ve worked as an information systems consultant for 25 years. Much of my experience comes from the oil & gas industry. I founded Corvelle Management Consultants with a focus on Information Technology consulting 10 years ago at the beginning of 1995. From 2000 - 2003, I worked on the MRIS Cornerstone MLS system project. This system makes significant use of RETS. I have written many columns for Computing Canada. These columns have tended to focus on project management and systems development themes. The audience is composed largely of IT executives and managers. I also write columns for the Calgary Herald. These columns have tended to describe the impact of IT developments for a general audience of business managers. I’ve participated in many industry conferences as a presenter: Project World - 4 years CIPS Informatics - 7 years PMI - Information Systems SIG - 2 years Convergence - 4 years CIO Summit - 1 year Corvelle & Focus Forward

Kevin McQueen Biography RETS Introduction Kevin McQueen Biography 11/29/2018 Kevin: Please introduce yourself President Focus Forward Consulting, Inc. Committed advisor to real estate industry for 22 years MLS vendor BORIS + Regional MLS CEO Realcomp Survived more than 130 system conversions Champion RETS Marketing Communications Serves MLSs, Associations, Software Providers, Brokerages Corvelle & Focus Forward

Seminar Objectives Enhance knowledge of RETS RETS Introduction Seminar Objectives 11/29/2018 Our objectives for the RETS MLS seminar day we’re spending together include: Enhance knowledge of RETS Some of us have worked with RETS already; many here today haven’t but are about to start Today we want you to build an understanding of what RETS is and how it works Perhaps equally important, we want you to build an understanding of what RETS isn’t Enable informed decision about use of RETS This objective is perhaps more important to non-adopters. What should be the basis for a decision to adopt RETS? We want you to become capable of making an informed decision about use of RETS and how it will impact their organization & customers We want to correct any misperceptions about RETS that may be floating around Learn solutions to common RETS implementation and operational issues We’re all aware of MLS system implementaiton projects that have not gone well Today we want to describe some best practices to improve implementation projects We’ve all observed frazzled MLS support staff Today we want to discuss some operational best practices that improve service levels and reduce staff stress Recommend strategies for improving MLS operation using RETS RETS can improve data accessibility for MLS data customers What are the strategies for achieving improved data accessibility? Explore the RETS resources that support MLS operations To assist MLS support staff, there a number of RETS resources we want you to know about Overall, our objectives today are to improve our effectiveness RETS support Enhance knowledge of RETS Enable informed decision about use of RETS Learn solutions to common RETS implementation and operational issues Recommend strategies for improving MLS operation using RETS Explore the RETS resources that support MLS operation Improve effectiveness of RETS support Corvelle & Focus Forward

Any specific expectations for the day? RETS Introduction Who is Here Today? 11/29/2018 Quick Poll We now want to spend a few minutes to conduct an informal survey of who is in the audience today Who is from these types of organization? What role do you have in your organization? Who is using RETS now? Do you have any specific goals & expectations for today’s seminar? I’ll write them down on the flipchart Organization: MLS MLS software/services vendor 3rd Party software vendor Brokerage Realtor Other Role: IT operation MLS management Association Executive How many are using RETS now? Any specific expectations for the day? Corvelle & Focus Forward

RETS enables Interoperability RETS Introduction RETS enables Interoperability 11/29/2018 . . . Client #1 Client #2 Client #3 Client #4 Client #n The world started with each MLS software vendor offering specific client software that was linked to the vendor’s server solution The restriction or problem is that every Realtor must make use of the one and only solution for their desktop Since different Realtors have different priorities, different levels of skill/expertise with technology, one size really does not fit all RETS enables interoperability Now a Realtor can choose from among the products of various 3rd party software vendors that are available for his or her particular MLS Perhaps equally important, the software of a 3rd party software vendors is now appealing to more MLSs, increasing the potential market for the 3rd party software vendors The effect of the the larger market should be to control license price for the Realtor while increasing revenue and profitability for 3rd party software vendors . . . Server #1 Server #2 Server #3 Server #4 Server #n RETS enables client choice Corvelle & Focus Forward

Presentation Outline Introduction Yogi Schulz RETS Introduction Presentation Outline 11/29/2018 Here’s a summary of the major topics we’ll discuss today: Introduction Yogi As you can see, I’m starting off the seminar today RETS overview & value proposition Yogi I’ll provide the the overview of what RETS is all about with a focus on where RETS provides value for various stakeholders in the real estate industry RETS implementation best practices Yogi Schulz Then I’ll provide a detailed look at RETS implementation issues and solutions that most MLSs and RETS implementors encounter MLS data management Kevin McQueen Then we’ll turn the time over to Kevin Kevin will talk about best practices for MLSs to manage the data that the real estate industry depends on RETS security Kevin McQueen Kevin will describe how RETS helps MLS implement and operate a secure data environment RETS support for the MLS Kevin McQueen Kevin will discuss how to support RETS in the MLS operational environment RETS resources Yogi Schulz Then I’ll come back to describe resources that are available to you after we finish the seminar because further questions are bound to arise Conclusion Yogi Schulz I will then wrap up with some conclusions Introduction Yogi Schulz RETS overview & value proposition Yogi Schulz RETS implementation best practices Yogi Schulz MLS data management Kevin McQueen Security & best practices Kevin McQueen RETS resources Yogi Schulz Corvelle & Focus Forward

Evolution of Standards RETS Introduction Evolution of Standards 11/29/2018 Story: Standards live forever The widely-employed Standard railroad gauge (distance between the rails) is 4 feet, 8.5 inches. That's an exceedingly odd number. Why was that gauge used in much of the world? Because that's the way railroads were built in England, and the many railroads were built by English expatriates. Why did the English engineers build railroads like that? Because the first rail lines were built by the same people who built the pre-railroad horse drawn tramways, and that's the gauge they used. Why did the tramways use that gauge then? Because the people who built the tramways used the same jigs and tools that they used for building wagons,which used that wheel spacing. Okay! Why did the wagons use that odd wheel spacing? Well, if they tried to use any other spacing the wagons would break on many of the old, long distance roads, because that's the spacing of the old wheel ruts. So who built these old rutted roads? The first long distance roads in Europe were built by Imperial Rome for the benefit of their legions. The roads have been used ever since. And the ruts? The initial ruts, which everyone else had to match for fear of destroying their wagons, were first made by Roman war chariots. Since the chariots were made for or by Imperial Rome they were all alike in the matter of wheel spacing. Thus, we have the answer to the original questions. The United States standard railroad gauge of 4 feet, 8.5 inches derives from the original specification for an Imperial Roman army war chariot. Specs and bureaucracies live forever. Why were the Roman army war chariot 4 feet, 8.5 inches wide? Because the Imperial Roman chariots were made to be just wide enough to accommodate the back-ends of two war horses. http://www.usaone.net/jokenet/jokes.asp?command=list&r=20 Corvelle & Focus Forward

Internet Security D20040111 RETS Introduction 11/29/2018 Corvelle & Focus Forward