Knowledge Based Management Our journey from confusion to clarity Vince & Matt Thompson Owners Semco Carbon

Our Problem Existing Systems Limited Growth Lack of Systems Limited Growth Limited Knowledge Sharing No Centralized Database Owner Apathy Inefficiency Work Duplication Employee Frustration

Status Quo Since 1971 Multiple Databases Quotations Limited User Access No Data Sharing Quotations No Standard Template Drawings /Technical Information Missing Accounting Software No Inventory Tracking No Cost Accounting No WIP Manual Timesheets No Job Cost Reports

But, we were fast! Customers Expected We Delivered Quick Quotations Cheap Prices Fast Delivery No Accountability We Delivered Quick Estimations Customer Friendly Prices

Until, we were slow.. We Received We Produced Poor Drawings Incomplete Information Pressure to Deliver We Produced Inefficiency Excess Scrap No Data /Metrics Lower Margins Employee Frustration

It only took 3 decades to change.. Needed a Centralized Database Job Estimation/Quotations Documents Accounting Functions Inventory Project Data Instant Job Status Contact List Audit Trail/Accountability

We need more, more, more, data! Job Shop Estimation Software Easy Quick Fix Incomplete Solution Enterprise Resource Planning Software Integrated Key Functions Compete Data Capture Complete Solution

Enterprise Resource Planning to the rescue! Instant Answers For All Users Job Status Project Data, BOM, Drawings, Scrap Rate Employee Attendance Job Cost Reports Remote Access Audit Trail Inventory WIP

Well, now we have the time… A Slow Economy in 2009 Provided New Company Ownership Time to Buy Time to Train Time to Implement Capital Expenditures ERP Software SQL Operating System New Servers Shop Workstations Barcode Scanners

All in one for Key Users

Materials, Documents, and Processes

Clear Instructions, with Barcode Data Capture

Priceless

Information Lite for Shop Users.

Spend money to make money! Total Investment Hardware $ 7,025.41 Software $43,424.85 (2009-2012) Training $19,200.00 (2009-2012) Total $69,650.26

Results! Increased Sales ≈ 450% over 2 years Increased Staff Only 60% Increased Margin Increased EBITDA Reduced Employee Frustration Reduced Customer Frustration Reduced Reliance on Key Employees

Knowledge is Margin! Sales Growth % December 2009: 12 Active employees X December 2010: 16 Active Employees 1.65X 165% December 2011: 20 Active Employees 4.52X 452%

Knowledge Based Management Our journey from confusion to clarity Vince & Matt Thompson Owners Semco Carbon