Chapter Thirteen: Employee Training and Development Goals of Orientation Behavior Modeling Learner Controlled Instruction Effective Trainers Effective Managers Effective Training Programs

Orientation Explain company history/mission/goals Make the employee feel welcome Ensure that the employee knows what to do and who to ask when unsure

Orientation Explain and show what is expected Demonstrate each task in the job Explain various programs and social activities available Tour of restaurant

Training Ease of comprehension Step-by-step job learning Use of job checklists Observation Seminars/Programs Handbook/Manual Enthusiasm in presentation

PART-TIME EMPLOYEES + - Advantages: No need to pay benefits Flexible schedule Disadvantages: Lack of continuity More people to train Tend to be less motivated + -

Development Promotes problem-solving ability Provides analytical skills/new perceptions

Behavior Modeling Depicts the right way to… handle personnel problems interview evaluate applicants make decisions Reward or Punishment

Learner Controlled Instruction (LCI) … a program in which employees are given job standards to achieve and asked to reach the standards at their own pace.

Learner Controlled Instruction (LCI) Less costly than classroom instruction Accepts that people have different levels of ability Learner is self-motivated Learning resources: books, written policies and practices, experts

The Manager as Coach Trains and motivates Shows people how to perform Gives criticism when needed Stresses the RIGHT WAY Gives positive feedback

Leadership Transforms problems into challenges Excites the imagination Calls on pride Develops a sense of accomplishment Provides opportunities to overcome obstacles

Characteristics of a Leader Coordination Delegate tasks Meet deadlines Flexible Team player Long-term goals Enthusiastic

Characteristics of a Leader Handle rejection Communicate Challenger Motivator People-oriented Responsible Build employee development

Subtleties of Supervision Motivation theories stress reinforcing desirable behaviors Emphasize the specific behavior- not just general praise The employee will be likely to repeat that behavior Treat undesirable behavior the same way

Motivation through Partial Ownership “A piece of the action” encouraging unit managers to acquire through purchase a percentage of the store they manage Makes every unit manager a capitalist, and a part owner without the risks Allows persons with enterprise spirit to enjoy it with minimal investment and maximum protection from failure

The End