LISTENING AND QUESTIONING Developing Team Dialogue

Listening and Questioning in Teams Creating Dialogue Active Listening 150 vs. 400 wpm Creating Climates Creating Cooperative Analysis Listening Questioning Thinking together

Foundations for Listening and Questioning Building Team Norms Take turns Listen openly and supportively Ask clarifying questions Use questions supportively

Foundations (cont’d.) Breaking Barriers Information overload Defensive norms Zeroing in Stereotyping or labeling Judging the speaker Reacting to loaded words Disinterest in the topic Distracting others Assuming interpretations or details Faking listening

Approaches to Listening and Questioning Listening orientation focused on: Speaker Concern for conciseness or accuracy Content of the message Time Above can happen concurrently

Approaches (cont’d.) Active Listening Make a commitment to listen Be ready physically Screen out distractions Focus listening to get main points and concepts Organize and key information while listening Analyze the information mentally

Approaches (cont’d.) Interactive Questioning Test the reasoning and the evidence Ask the questions that provide analysis Probe for further information Ask questions to help the speaker answer objectively Listen to others’ questions Know what you want to ask Be specific One question at a time Seek analysis; don’t attack Avoid loaded questions

Approaches (cont’d.) Empathic Listening and Questioning Dialogic Listening and Questioning Co-create meaning Four features of dialogic listening Deep involvement in the transaction Dealing with present issues and concerns “Ours vs. “yours” or “mine” Open-ended and playful

Approaches (cont’d.) Conversational tips for sculpting meaning: “Say more” Run with the metaphor Paraphrase plus Build context

Leadership in Listening and Questioning Facilitating Listening and Turn-Taking Strategic interrupting Managing Distractions Refocus on content Time-outs Describe and discuss the problem Adaptation to Electronic Meetings