Scheduling Gas Maintenance & Construction Resources AGA Workshop – Resource Management & Work Forecasting Artie Georgacopoulos Director - Resource Planning & Scheduling September 2015

Why Schedule? Creates link between mandated / compliance due dates, and field execution Allows for supervisors and crews to see which projects are on the horizon, and prepare for them Scout out location Ensure proper materials & tools are available Send field intelligence back to planning organization if job modifications are required Lower instances of false starts

Why Schedule? Drives proactive and efficient use of overtime, if required Identifies gaps in Resources Shovel ready work Permits / Police Details Keeps crews in line with company requirements and commitments Increases customer satisfaction

Planning and Scheduling Activities Annual Work Plan Inputs Emergency Work (historical + intelligence) Mandated / Compliance Work (defined + estimates) Replacement Work (Leak Prone Pipe) Growth (market driven) Discretionary Training / Weather / Sick / Vacation Headcount Outputs Monthly Targets Staffing / OT Units of work by category Specific to Operating area Overtime requirements Outsourcing requirements Daily / Weekly Schedule Monthly targets form basis of schedule Ensures work is scheduled in advance of compliance due date Maintains flexibility for emergency work Aligns with & advises customer appointments Backup work identified if scheduled job is not workable Refreshed & published weekly Field Activity Activities monitored daily Run / Crew sheets sent out 2x per day (allows dispatch to know where crews are) Job Status updated via mobile data terminals Schedulers review pending work during refresh and feed back into schedule and monthly targets Project Close Out Project closed in work management system / asset register New assets mapped, replaced assets abandoned Charges reconciled & invoices paid Monitor / Control / Update

Work & Worker Profile

Available Employees / Crews Scheduling Inputs Shovel Ready Work Available Employees / Crews Known Emergency Work Qualifications Monthly Targets Equipment

Schedule / Work Review Hourly communication with supervisors to monitor progress of work Mid-day adjustment of crew locations Communication to central dispatch Daily review of work inventory with communication to work preparers (pull work) Weekly refresh of work completed / planned Weekly update meeting with supervisors to review upcoming work Weekly publishing of upcoming schedule (push work)

Keys to Scheduling Success Build flexible jobs into schedule to allow for emergency work Can be delayed / deferred Not critical to public safety Plate and go Identify trends with inspection cycles to adjust for emergency work Lock in customer dates when they are known Days / Weeks / Months in advance

Today vs. Tomorrow Yesterday Daily schedules Multiple formats Ad-hoc reporting No measurement of schedule performance Various methods for reviewing pending work Today / Tomorrow Long range schedule Single format Standard reporting Schedule adherence, and attainment metrics Common methods for entering and reviewing pending work Status Management Data Clean Up Allows for easier training of new schedulers