Welcome

Aims of the day Offer opportunities for development, networking and support so members feel they can have the greatest influence Provide members with an opportunity to give feedback Ideas about how we can improve the involvement of members as partners in the future.

Registration & Networking Agenda for the day   Item Presenter 9.30 Registration & Networking 10:00 Welcome Dr Anand Rischie, NHS Walsall CCG Chair Paul Maubach, NHS Walsall CCG Accountable Officer 10.20 Volunteering & resilient communities Alex Boys, One Walsall Chief Executive 10.40 Effective PPGs Workshop Paul Higgitt, Healthwatch Walsall Manager Hardeep Dhillon, NHS Walsall CCG Head of Communications & Engagement Break 11.25 Effective PPGs (con’t) 12.00 Sharing Good Practice Chris Blunt, Northgate & Portland Practice Manager Dianne Beddows, All Saints PRG Chair 12:20 NHS70 What’s your pledge? All 12.30 Lunch 1.15 Joining up Health & Social Care Paul Tulley, NHS Walsall CCG Director of Commissioning 2.15 Next steps & Close 2.30 End

Paul Maubach NHS Walsall CCG Accountable Officer

Who are we? Membership body, with local GP practices as the members Responsible for commissioning health care Independent, and accountable to the Secretary of State for Health We spend £346m a year on full range of healthcare services for each and every person registered with a GP in Walsall.

The changing face of Primary Care General practice has been at the centre of how we provide health services. Primary care and general practice are currently facing significant challenges, including: An increasing and aging population with more complex health needs Increased demand for GP appointments Increasing workforce pressures – such as an ageing medical and nursing workforce Therefore things need to be done differently: More care provided out-of-hospital Patients given greater control of their own care with more focus on prevention and public health GP practices working together alongside the hospital, community, social care and voluntary sector to deliver care in the future

What is happening locally? More patients are now living with multiple long term conditions and have more complex health needs. Therefore, the best way to support these patients is through “multidisciplinary teams” which brings together knowledge and skills from health, social care and the voluntary sector. Within Walsall these teams now operate across four localities: Recently GP practices across Walsall CCG also agreed to align with these 4 localities, which will enable staff to work more closely together to support patients and meet their specific health needs. North South East West

Importance of PPGs Prevention and management of long-term conditions is one of the greatest challenges facing the NHS and health and care systems. Patient Participation Groups (PPGs) play an important part in helping CCGs engage with patients and help a practice to deliver the highest possible quality of service to its patients By contacting hard-to-reach patients, PPGs are able to present the wider patient perspective Effective communication has many benefits, from reducing complaints to helping patients to manage their own health PPGs can help in many ways but practices and the wider NHS have to be willing to listen

Our commitment to PPGs Excellent practices and PPGs go hand-in-hand. We are committed to helping and supporting PPGs to work together in equal partnership we can ensure we listen to patients, to offer services that truly meet their needs.

“The NHS belongs to the people “The NHS belongs to the people. The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it.” NHS Constitution

Alex Boyes Chief Executive, One Walsall

Effective PPGs Workshop Paul Higget, Healthwatch WalsallHardeep Dhillon, Walsall CCG

Working with Walsall CCG, PPG’s and Healthwatch Who are we? Working with Walsall CCG, PPG’s and Healthwatch

‘The Patient Voice’ Commitment to ensuring Patients Have a Say Are Listened to  Sharing Best Practice  Sharing Overarching Patient Issues Can Influence Change at Primary Care Level

Why PPGs Matter Pivotal Role in Communicating to Commissioners & Providers Telling the Real Picture  Informing Patients of Changing Face of Primary Care

Break

Where are we now? Where do we want to be? How can we get there ?

Feedback

The Value of Patient Groups Chris Blunt Practice/Business Manager Portland Medical Practice/Northgate Practice

Benefits of a Patient Group Resource for patients Patient ‘champions’ who understand the practice Group to discuss shared issues Support/friendship Resource for Practice Patient reflection/reference point ‘A view from the other side of the fence’ Support for the wider patient population Encouragement!

What have Northgate & Portland Groups done to support their practices?

Visible Presence

Aldridge Health Fairs Weight Loss Advice CPR Training Quit Smoking Advice Alcoholics Anonymous Samaritans Physiotherapy Chiropody & Podiatry Age UK Mini Health Assessments Children's Activities Patient Online Access Tutorials Etc.

Regular Patient Group Meetings Meeting every 6-8 weeks Practice Meeting Room made available Practice Manager/GP attendance as appropriate Open to ALL patients Innovative and Forward- thinking Structured with agenda & minutes issued Good feedback provided to practices on issues

Provision of Equipment

Support with Patient Education Describing the benefits of and showing patients how to use ‘Patient Online Access’ Supporting NHS initiative concerning ceasing routine prescribing of ‘Over the Counter’ medications Promoting use of the Walsall ‘Minor Eye Conditions’ service etc.

Patient Groups- Part of the NHS Picture!

NHS 70 What’s your pledge?

Lunch & Networking

Designing an outcomes framework for health and care in Walsall Paul Tulley, Director of Commissioning

Contents What is the Walsall Integrated Care Partnership (ICP)? Will I notice any difference? Which services will be provided by the Partnership and when? Where have we got to so far? How will we measure the success of the Integrated Care Partnership? What does the outcomes framework look like? What do you think?

What is the Walsall Integrated Care Partnership?

How will this improve health services ? At the moment, when your GP refers you to another service for tests or treatment it might feel like you’re being passed back and forth between different organisations and have tell your medical history to different health care professionals several times. The Integrated Care Partnership aims to ‘join up’ your care better, so that you have a better experience.

Which services will be provided by the Partnership and when? This diagram shows which services will be included in the Integrated Care Partnership and when each of them might be introduced into this way of working. This might change slightly as more work is done on designing the partnership. Different health and care services will be brought into the partnership over a 3 year period, starting with community services and adult social care. In some cases, hospital services might be brought in early if they’re linked to a condition that depends on lots of joined up, community-based care (e.g. diabetes services).

Where have we got to so far?

How will we measure the success of the Integrated Care Partnership? Outcomes Framework To encourage providers to work together towards a set of shared goals or outcomes. The outcomes are the main things we want to achieve for people and patients in the Walsall borough. They relate to The impact that services have on people’s health and wellbeing. People’s experience of using those services. Factors within the community which help people to lead active, prosperous and healthy lives.

What does the outcomes framework look like? So far, we’ve identified these outcomes as the ‘end goals’ we think we want to achieve for the people of Walsall. We’d like to know what you think of them. Think of the outcomes in each box as the ‘headlines’. There’ll be technical ‘small print’ under each one telling providers how we want to them to contribute to the outcome. This might be different for each provider depending on the kind of service they offer, but the end goal- the outcome- will be the same. This encourages providers to work together to achieve that outcome.

Workshop What do you think?

Thank you

Next Steps Work with Healthwatch to analyse information you have shared in workshop and action plan Develop Patient Charter - Commitment of CCG & GP practices Follow up event in 9 months time to look at progress Evaluation forms – tell us what you think?